Customer Support

Storm Updates

  1. 2021-03-18 07:00:00.0

    Today’s weather looks favorable to restore remaining customer outages, with sunshine and temperatures in the mid-50s in the forecast. We have 600 employees, contractors and mutual aid resources supporting this effort.

    We know it is an inconvenience to be out of power, and we thank our customers for their patience as we work to make final repairs and restore service in the communities we serve.

    Please continue to
    - Stay away from downed power lines.

    - Check for damage to the electric service mast to your home. If damaged, a licensed electrician must make repairs before service can be restored.

    - Stay informed by checking the Storm Center on xcelenergy.com or our mobile app.

  2. 2021-03-17 16:00:00.0

    As skies begin to clear over the Texas Panhandle, our crews continue to make significant progress restoring service to customers impacted by today’s thundersnow and high winds.

    Even with additional crews, and more on the way, some customer outages may extend into tomorrow. Please continue to keep safety top of mind, and check for any damage that may prevent you from receiving electric service. We appreciate your patience as we work to make repairs and restore your power. Please:

    - Stay away from downed power lines.

    - Check for damage to the electric service mast to your home. If damaged, a licensed electrician must make repairs before service can be restored.

    - Stay informed by checking Facebook, Twitter, the Storm Center on xcelenergy.com or our mobile app.

     

  3. 2021-03-17 11:00:00.0

    Severe thundersnow with sustained high winds hit the Texas Panhandle early Wednesday morning, closing roads in and out of Amarillo, causing numerous outages and making travel difficult. In the meantime, we are mobilizing crews from other regions, including Colorado and Minnesota, so that when travel allows, they can assist with restoring service as quickly as possible.

    The first area of focus for crews, as soon as they are able to safely gain access, will be to restore the feeders that serve the largest number of customers. While a better estimate of restoration times will become clearer as the day progresses, we expect some customers, whether in communities where travel is difficult or with other major damage, may potentially experience outages that extend into tomorrow.

    We appreciate the continued patience and understanding of our customers as crews manage through challenging conditions and the turbulent storm system that is impacting communities.

    Safety is our top priority. Please remember to:

    - Stay away from downed power lines. Always assume that electric lines and equipment are energized.

    - Check for damage to the electric service mast to your home (illustration below). If damaged, a licensed electrician must make repairs before service can be restored.

    - Use the mobile app as a great way to stay informed.

    We know how difficult it is to be without electricity and again, we appreciate your patience. Additional resources you can use include:
    Outage Map for the latest updates
    Outage Checklist
    How We Restore Power

     

  4. 2021-03-17 08:00:00.0

    Much of the Texas Panhandle was hit by thundersnow early Wednesday morning. While blizzard conditions are expected to persist much of the day, crews are already mobilized to restore power outages in the communities we serve. Safety is our top priority. Please:

    - Stay away from downed power lines. Always assume that electric lines and equipment are energized.

    - Check for damage to the electric service mast to your home (see illustration). If damaged, a licensed electrician must make repairs before service can be restored.

    - Use the mobile app as a great way to stay informed.

    We appreciate your patience as we work to make repairs and restore your power.

    Overhead-Service-Connection.jpg

There are no outage events or updates available at this time. If you have an outage, please visit the Outage and Emergencies page for additional resources.

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