Customer Support

Report an Electric Outage

Account Information (Step 1 of 3)

*Your 9-digit premises number can be found on your Xcel Energy bill below "Electricity Service Details." *Please enter the 10-digit phone number associated with your Xcel Energy account.

Update your contact preferences (Step 3 of 3)

Would you like to receive outage notifications moving forward?   

Select your communications channel of choice:
Home Phone:
Mobile Phone:
Other Phone:
When would you prefer we contact you?:

Would you like to save this selection for future outages?
Yes No

Enter one of the following to continue the selection:
Account Number Last 4 digits of SSN


Energy Saving Tip

Rather than crank up your heat in the winter, keep your thermostat at a moderate level and bundle up. (Who doesn't love fuzzy slippers?)


Signs of an Overloaded Electrical System

Lights that flicker, dim or blink and warm or discolored wall plates may be warnings of an overloaded electrical system.