Customer Support

Outage Checklist

1. Report Your Outage

In the event of an electrical outage, report the outage online or call our electrical outage line at 1-800-895-1999, and check the outage map for updates.

In any emergency, ALWAYS dial 911.

Report an Outage

2. Check Around Your Home or Business

Stay Away from Downed Power Lines

Never approach a downed power line. Always assume that they are energized and therefore extremely dangerous. Touching a live line or anything near it (such as a fence, puddle, car, etc.) can cause electricity to be transmitted through your body. This could result in serious injury and even death.

If a power line has fallen onto a vehicle, stay away and seek help right away by calling 911. If you are in the vehicle, wait inside the vehicle until help arrives. You are safe from electrical shock as long as you stay inside the vehicle.

If you must leave the vehicle due to fire or other life-threatening reasons, leap clear of the vehicle, landing with both feet together. Don't hold the door while leaping, and once on the ground, hop or shuffle away – do not run.

If you come across a downed power line, leave the area and report it immediately by calling 1-800-895-1999.

Check for Mast Damage

When there is damage after an outage, it is important to recognize what we at Xcel Energy are responsible for, and what you as a customer are responsible for. The mast, a pipe-like housing that connects service wires to your meter, is one piece of equipment that is considered customer-owned.

The mast will either be on your roof (JPG), or on the side of your home (JPG). If it has been damaged during a storm, you will need to contact an electrician for repairs before we can reconnect service. It is possible that we may be able to provide a temporary connection until your electrician can come out to fix it. Please note that your city may require an inspection.

3. What to do During the Outage

It is crucial that you observe proper safety measures throughout the duration of an outage. Consider the following:

Observe Food Safety

According to the United States Department of Agriculture (USDA), food safety is directly related to the temperature of the food. For that reason, it is important to maintain refrigerator and freezer temperatures throughout an outage. Visit our Food Safety page to learn more about what you can do.

Use Caution with Appliances

Turn off appliances and other electrical equipment (including air conditioning), to avoid a high load on the system once electricity is restored. Leave one light switch turned on so you’ll know when electricity service has been restored.

If you need to cook during an outage, use a properly vented fireplace, a camp stove, or a can of Sterno. Be sure, however, that there is adequate ventilation. Never use charcoal indoors. If you have a natural gas stove or oven without an electric ignition, you can use that as well.

Keep Elderly and Other Susceptible People Safe

Customers who use electrically powered life support equipment may need to seek medical assistance or relocate to a location with electricity. Again, in any emergency, always dial 911.

If your outage occurs during hot, summer months, the elderly or those susceptible to the effects of extreme heat should go to an alternate location to stay cool.

4. Connect with Us

Stay up-to-date on the status of your outage by following us on social media, or by signing up for outage notifications through My Account.

Get connected on social media.

Sign up for notifications.

Energy Saving Tip

What's the point in filling your home with cool or warm air, only to have it disappear? Invest in high quality insulation to help keep temperature-controlled air where it belongs.

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Signs of an Overloaded Electrical System

Lights that flicker, dim or blink and warm or discolored wall plates may be warnings of an overloaded electrical system.

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