Customer Support

Outage Tips

Always report your outage.

It's the first thing you should do when your power is out. When there's an outage, you can report by:

Based on your outage timeline, follow our tips below to make sure you're safe and prepared during an outage.

Outage Length Outage Tips
1 - 2 hours Turn on a single light to be alerted when power is restored and check the status of your outage.
2 - 4 hours Use food safety by keeping the doors of your refrigerator and freezer shut as much as possible as this will help maintain the cold temperature.
4 - 8 hours Think about how you'll keep your mobile device charged. A laptop or car charger can help. Coffee shops and community centers are also good places to charge devices.
8 - 12 hours Food in your refrigerator after eight hours begins to spoil and may no longer be safe, so you should pack food into a cooler surrounded by ice.
12 + hours Check on elderly and vulnerable neighbors if your outage is lasting longer than 12 hours.
1. Check for Mast Damage 1. Check for Mast Damage
2. Get Your Estimated Restoration Time 2. Get Your Estimated Restoration Time
3. Update Communication Preferences 3. Update Communication Preferences
4. Use Food Safety 4. Use Food Safety
5. Stay Safe During the Outage 5. Stay Safe During the Outage

Energy Saving Tip

Set your hot water heater to no higher than 120 degrees Fahrenheit. This isn't just energy smart—it's also safer, since it reduces the likelihood of accidental burns.

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Look Up. Look Out. Stay Safe.

Be very aware of overhead power lines coming into your home. Always keep yourself, your ladders and tools at least 10 feet away.

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