Customer Support

Mast Damage

Overview

When there is damage after an outage, it is important to recognize what we at Xcel Energy are responsible for, and what you as a customer are responsible for. The mast, a pipe-like housing that connects service wires to your meter, is one piece of equipment that is considered customer-owned.

The mast will either be on your roof or on the side of your home. If your mast has been damaged during a storm, you will need to contact an electrician for repairs before we can reconnect service. It is possible that we may be able to provide a temporary connection until your electrician can come out to fix it. Please note that your city may require an inspection.

Rooftop Mast

Side-of-Home Mast

Energy Saving Tip

Install ceiling fans to keep cool air circulating so you can turn down your air conditioner. Still, make sure to turn off your fan when you leave the room.

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Gas Meter Safety

Keep your natural gas meter dry and clear of snow and ice at all times to avoid the potential for dangerous indoor natural gas buildup.

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