Customer Support

Mast Damage

Overview

When there is damage after an outage, it is important to recognize what we at Xcel Energy are responsible for, and what you as a customer are responsible for. The mast, a pipe-like housing that connects service wires to your meter, is one piece of equipment that is considered customer-owned.

The mast will either be on your roof or on the side of your home. If your mast has been damaged during a storm, you will need to contact an electrician for repairs before we can reconnect service. It is possible that we may be able to provide a temporary connection until your electrician can come out to fix it. Please note that your city may require an inspection.

Rooftop Mast

Side-of-Home Mast

Energy Saving Tip

A programmable thermostat can help you save big on energy costs, adjusting the temperature when you're at work, at play, or asleep.

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Be very aware of overhead power lines coming into your home. Always keep yourself, your ladders and tools at least 10 feet away.

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