Xcel Energy's response to COVID-19 Learn More
Outage update for Southeastern Minnesota Customers Learn More
When there is damage after an outage, it is important to recognize what we at Xcel Energy are responsible for, and what you as a customer are responsible for. The mast, a pipe-like housing that connects service wires to your meter, is one piece of equipment that is considered customer-owned.
The mast will either be on your roof or on the side of your home.
Rooftop Mast
Side-of-Home Mast
If your mast has been damaged during a storm, you will need to contact an electrician for repairs before we can reconnect service. It is possible that we may be able to provide a temporary connection until your electrician can come out to fix it. Please note that your city may require an inspection.
Heat or cool a smaller area by closing vents in rooms that are not in use. You’ll stay more comfortable when you're managing less air space.
Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.
© 2021 Xcel Energy Inc. All rights reserved.
You have been selected to participate in a brief survey to help us improve our site.
By selecting YES, an additional window will open to allow you to take the survey at the conclusion of your visit. Please do not close it if you would like to participate.
