An estimated restoration time (ERT) is the amount of time we expect it will take to restore your power after an outage. As we get more information, we will update ERTs accordingly. After a major weather event, such as a severe storm, we assess damages, begin restoration, and provide the following:
|Storm Outages||Other Outages|
|Determining ERTs||Storm ERTs are based on conditions and damage to our infrastructure.||Planned and unexpected outages rely on historical data for ERTs.|
|Average Restoration Time||Around 24 hours||Two to six hours|
|Estimated Average Restoration Over Time|
We're ready for any situation and will be working 24/7 to get your power back on. When restoring power, our crews go to the most critical areas and work in order of priority:
Your cooperation in reporting an outage and patience during restoration is appreciated. To prepare yourself before and after the storm, check out our readiness resources.
*If there is structural damage to personal equipment such as a mast or meter box, you will need to hire an electrician to restore power to your home or business.
We'd welcome your feedback!
Thank you for visiting Xcel Energy. You have been selected to participate in a brief customer satisfaction survey to let us know how we can improve your experience.
The survey is designed to measure your entire experience, so please look for it at the conclusion of your visit
This survey is conducted by an independent company MaritzCX, on behalf of the site you are visiting.