Customer Support

Manage it all Online

  • Pay bills and view billing information
  • Track energy usage
  • Sign up for alerts and notifications
  • Get access to the mobile app

Variety of Ways to Pay

Use the mobile app to pay quickly with the touch of a button. You can also manage your account, report outages, monitor your monthly usage, and stay up to date with notifications.

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Learn more

Pay your bill online conveniently and securely using most major credit and debit cards. American Express cards may only be used for Personal Card payments.

If you use your personal card, you will be charged a $2.90 processing fee by our partner, BillMatrix. If you use a commercial card, you will be charged a $29.95 processing fee. Processing fees cover BillMatrix services. We do not benefit from this fee.

Learn more or

Pay with personal card

Pay with commercial card

Call 800-895-4999 to make a one-time payment through our secure, automated system using your checking/savings account or debit/credit card.

There is no fee when using your checking/savings account.

If you use your personal card, you will be charged a $2.90 processing fee by our partner, BillMatrix. If you use a commercial card, you will be charged a $29.95 processing fee. Processing fees cover BillMatrix services. We do not benefit from this fee.

Please be prepared with the following information:

  • Your complete account number
  • If you plan to use a checking or savings account, you will also need the routing transit number that identifies your bank, credit union, or financial institution

If you you previously requested that a password be added to your account, you cannot pay via our automated system. Instead, you will be routed to a representative who can assist you with making a payment by phone.

Find a Pay Station

See pay station map

How to Pay in Person

Visit any of our convenient Pay Stations to pay your energy bill in person.

  • Bring your account number or your bill stub
  • You will need to pay a $1.50 transaction fee for each bill paid
  • You may pay using cash or money order
  • If you have more than one bill, you can pay them all with a single money order

Send your payment, along with the payment stub from your monthly bill, to:

Xcel Energy
P.O. Box 9477
Minneapolis, MN 55484-9477

We include a pre-addressed return envelope with your monthly bill. To pay your bill via U.S. mail, enclose your payment and bill stub, add a stamp, and drop it in the mailbox.

Misplaced your return envelope? Simply mail your payment and bill stub to the address above.

Use the mobile app to pay quickly with the touch of a button. You can also manage your account, report outages, monitor your monthly usage, and stay up to date with notifications.

Apple StoreGooglePlay

Learn more

Call 800-895-4999 to make a one-time payment through our secure, automated system for free by using your checking/savings account.

Please be prepared with the following information:

  • Your complete account number
  • When using your checking or savings account, you will also need the routing transit number that identifies your bank, credit union, or financial institution

If you you previously requested that a password be added to your account, you cannot pay via our automated system. Instead, you will be routed to a representative who can assist you with making a payment by phone.

Find a Pay Station

See pay station map

How to Pay in Person

Visit any of our convenient Pay Stations to pay your energy bill in person.

  • Bring your account number or your bill stub
  • You will need to pay a $1.50 transaction fee for each bill paid
  • You may pay using cash or money order
  • If you have more than one bill, you can pay them all with a single money order

Send your payment, along with the payment stub from your monthly bill, to:

Xcel Energy
P.O. Box 9477
Minneapolis, MN 55484-9477

We include a pre-addressed return envelope with your monthly bill. To pay your bill via U.S. mail, enclose your payment and bill stub, add a stamp, and drop it in the mailbox.

Misplaced your return envelope? Simply mail your payment and bill stub to the address above.

Compare your payment options.


Take Control of Your Bill 

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What Your Bill Tells You

Get useful information about reading your bill and understanding what can drive a higher bill.

Understand your bill

Explore Your Rate Options

New rate plans provide you the control over your bill to help reduce your energy costs. Find the plan that fits you and your lifestyle.

Choose a plan
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For Business Customers

These specialized services make it easy to pay your bills online and stay on top of all your accounts.

Find your resources

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Energy Saving Tip

Set your hot water heater to no higher than 120 degrees Fahrenheit. This isn't just energy smart—it's also safer, since it reduces the likelihood of accidental burns.

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Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.

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