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Customer Support

Enroll in My Account

  • View and pay your bill
  • Track energy use
  • Sign up for outage alerts and notifications
  • Download the mobile app

Variety of Ways to Pay 

How to Pay Online

Standard Payment Options (No fees apply):

Pay online using your checking account with My Account

Bank Pay from MyCheckFree is a convenient way to view and pay your bill online at your bank site.

Other Payment Options (Third-party fees will apply):

Use My Account or BillMatrix with your personal card ($2.90 fee) or commercial card ($29.95 fee). 

American Express cards may only be used for Personal Card payments.

Pay with personal card

Pay with commercial card

Learn more about credit/debit card payments. 

How to Pay on the Mobile App

Standard Payment Options (No fees apply):

Register for My Account and pay your bill on our convenient mobile app using your checking account.

Other Payment Options (Third-party fees will apply):

Use our mobile app to pay online with your personal card ($2.90 fee) or commercial card ($29.95 fee). 

American Express cards may only be used for Personal Card payments.

Apple StoreGooglePlay

Learn more about credit/debit card payments.

How to Pay by Phone

Standard Payment Options (No fees apply):

Our automated phone system is a secure, hassle-free, cost-free way to pay your energy bill.

Call 800-895-4999 to make a one-time payment using your checking/savings account.

Other Payment Options (Third-party fees will apply):

Call 800-895-4999 to make a one-time payment with your personal card ($2.90 fee) or commercial card ($29.95 fee).

American Express cards may only be used for Personal Card payments.

Please be prepared with the following information:

  • Your complete Xcel Energy account number
  • If you plan to use a checking or savings account you'll need the routing transit number (identifies your bank, credit union, or financial institution) as well as your checking or savings account number

routing transit number account number check location

Learn more about credit/debit card payments. 

How to Pay in Person

Visit any of our convenient Pay Stations to pay your energy bill in person.

  • Bring your account number or your bill stub
  • You will need to pay a $1.50 transaction fee for each bill paid
  • You may pay using cash or money order
  • If you have more than one bill, you can pay them all with a single money order

Find a Pay Station

See pay station map

How to Pay by Mail

Send your payment, along with the payment stub from your monthly bill, to:

Xcel Energy
P.O. Box 9477
Minneapolis, MN 55484-9477

We include a pre-addressed return envelope with your monthly bill. To pay your bill via U.S. mail, enclose your payment and bill stub, add a stamp, and drop it in the mailbox.

Misplaced your return envelope? Simply mail your payment and bill stub to the address above.

How to Pay Online

Pay online using your checking account from your My Account profile.

Bank Pay from MyCheckFree is a convenient way to view and pay your bill online at your bank site.

Payment with a credit or debit card is not available if you are a Texas customer.

How to Pay on the Mobile App

Register for My Account and pay your bill on our convenient mobile app using your checking account.

Apple StoreGooglePlay

Payment with a credit or debit card is not available if you are a Texas customer.

How to Pay by Phone

Our automated phone system is a secure, hassle-free, cost-free way to pay your energy bill.

Call 800-895-4999 to make a one-time payment using your checking/savings account.

Please be prepared with the following information:

  • Your complete Xcel Energy account number
  • You'll need the routing transit number (identifies your bank, credit union, or financial institution) as well as your checking or savings account number

How to Pay in Person

Visit any of our convenient Pay Stations to pay your energy bill in person.

  • Bring your account number or your bill stub
  • You will need to pay a $1.50 transaction fee for each bill paid
  • You may pay using cash or money order
  • If you have more than one bill, you can pay them all with a single money order

Find a Pay Station

See pay station map

How to Pay by Mail

Send your payment, along with the payment stub from your monthly bill, to:

Xcel Energy
P.O. Box 9477
Minneapolis, MN 55484-9477

We include a pre-addressed return envelope with your monthly bill. To pay your bill via U.S. mail, enclose your payment and bill stub, add a stamp, and drop it in the mailbox.

Misplaced your return envelope? Simply mail your payment and bill stub to the address above.

Take Control of Your Bill 

What Your Bill Tells You

Get useful information about reading your bill and understanding what can drive a higher bill.

Understand your bill

Explore Your Rate Options

New rate plans provide you the control over your bill to help reduce your energy costs. Find the plan that fits you and your lifestyle.

Choose a plan

For Business Customers 

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Your Bill Resource Center

These specialized services make it easy to pay your bills online and stay on top of all your accounts.

Find your resources

Customer Data and Privacy    Give a Gift

Energy Saving Tip Icon

Energy Saving Tip

Install ceiling fans to keep cool air circulating so you can turn down your air conditioner. Still, make sure to turn off your fan when you leave the room.

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Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.