Customer Support

Enroll in My Account

  • View and pay your bill
  • Track energy use
  • Sign up for outage alerts and notifications
  • Download the mobile app

Variety of Ways to Pay 

Pay your bill online conveniently and securely using most major credit and debit cards. American Express cards may only be used for Personal Card payments.

If you use your personal card, you will be charged a $2.90 processing fee by our partner, BillMatrix. If you use a commercial card, you will be charged a $29.95 processing fee. Processing fees cover BillMatrix services. Xcel Energy does not benefit from this fee.

Learn more or

Pay with personal card

Pay with commercial card

Download our mobile app and conveniently manage your account from anywhere, at any time. From the mobile app, you can view and pay your bill, report outages and receive outage notifications, and monitor your monthly energy use.

Apple StoreGooglePlay

Learn more

Call 800-895-4999 to make a one-time payment through our secure, automated system using your checking/savings account or debit/credit card.

There is no fee when using your checking/savings account.

If you use your personal card, you will be charged a $2.90 processing fee by our partner, BillMatrix. If you use a commercial card, you will be charged a $29.95 processing fee. Processing fees cover BillMatrix services. We do not benefit from this fee.

Please be prepared with the following information:

  • Your complete account number
  • If you plan to use a checking or savings account, you will also need the routing transit number that identifies your bank, credit union, or financial institution

routing transit number account number check location

If you you previously requested that a password be added to your account, you cannot pay via our automated system. Instead, you will be routed to a representative who can assist you with making a payment by phone.

Find a Pay Station

See pay station map

How to Pay in Person

Visit any of our convenient Pay Stations to pay your energy bill in person.

  • Bring your account number or your bill stub
  • You will need to pay a $1.50 transaction fee for each bill paid
  • You may pay using cash or money order
  • If you have more than one bill, you can pay them all with a single money order

Send your payment, along with the payment stub from your monthly bill, to:

Xcel Energy
P.O. Box 9477
Minneapolis, MN 55484-9477

We include a pre-addressed return envelope with your monthly bill. To pay your bill via U.S. mail, enclose your payment and bill stub, add a stamp, and drop it in the mailbox.

Misplaced your return envelope? Simply mail your payment and bill stub to the address above.

Download our mobile app and conveniently manage your account from anywhere, at any time. From the mobile app, you can view and pay your bill, report outages and receive outage notifications, and monitor your monthly energy use.

Apple StoreGooglePlay

Learn more

Call 800-895-4999 to make a one-time payment through our secure, automated system for free by using your checking/savings account.

Please be prepared with the following information:

  • Your complete account number
  • When using your checking or savings account, you will also need the routing transit number that identifies your bank, credit union, or financial institution

If you you previously requested that a password be added to your account, you cannot pay via our automated system. Instead, you will be routed to a representative who can assist you with making a payment by phone.

Find a Pay Station

See pay station map

How to Pay in Person

Visit any of our convenient Pay Stations to pay your energy bill in person.

  • Bring your account number or your bill stub
  • You will need to pay a $1.50 transaction fee for each bill paid
  • You may pay using cash or money order
  • If you have more than one bill, you can pay them all with a single money order

Send your payment, along with the payment stub from your monthly bill, to:

Xcel Energy
P.O. Box 9477
Minneapolis, MN 55484-9477

We include a pre-addressed return envelope with your monthly bill. To pay your bill via U.S. mail, enclose your payment and bill stub, add a stamp, and drop it in the mailbox.

Misplaced your return envelope? Simply mail your payment and bill stub to the address above.

Compare your payment options


Take Control of Your Bill 

What Your Bill Tells You

Get useful information about reading your bill and understanding what can drive a higher bill.

Understand your bill

Explore Your Rate Options

New rate plans provide you the control over your bill to help reduce your energy costs. Find the plan that fits you and your lifestyle.

Choose a plan

For Business Customers 

Two employees talking by their desks in an office

Your Bill Resource Center

These specialized services make it easy to pay your bills online and stay on top of all your accounts.

Find your resources

Customer Data and Privacy    Give a Gift

Energy Saving Tip Icon

Energy Saving Tip

A programmable thermostat can help you save big on energy costs, adjusting the temperature when you're at work, at play, or asleep.

chat bubble logo

Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.

Xcel Energy MaritzCX

We'd welcome your feedback!

Thank you for visiting Xcel Energy. You have been selected to participate in a brief customer satisfaction survey to let us know how we can improve your experience.

The survey is designed to measure your entire experience, so please look for it at the conclusion of your visit

This survey is conducted by an independent company MaritzCX, on behalf of the site you are visiting.

Privacy Policy