Any residential or business customer from any state can sign up for Auto Pay. However, if you are on a Pay Arrangement, you cannot use Auto Pay.

If you are on a Pay Arrangement or have a past due account balance, you cannot use Auto Pay.

You must be enrolled in My Account and pay with your checking or savings account to use this payment option.

To enroll in Auto Pay, choose from the following options:

• Sign up online or through the mobile app with My Account. Enrollment is immediate after successful submission and verification of information.
• Enroll via mail by printing the mail-in application and following the instructions on the form. Mail-in processing time takes about two to three weeks.

Once enrolled, Auto Pay will begin with your next bill.

You will need the following information:

• Your complete Xcel Energy account number
• The routing transit number (identifies your bank, credit union, or financial institution) as well as your checking or savings account number

Mail-in Application for residential customers (PDF)
Mail-in Application for business customers (PDF)

Auto Pay Questions

Call us at least five business days before your payment due date. Call 800-895-4999

Cancel Auto Pay

To cancel Auto Pay, contact us at least three business days in advance of your payment due date. Call 800-895-4999

Having Multiple Accounts

If you have multiple accounts with us but have the same debtor number, all accounts must be set up from the same bank account for Auto Pay.

Having Insufficient Funds

If your bank account shows insufficient funds, we'll assess a return check charge on your next bill. You’ll be removed from Auto Pay if you have two months of insufficient funds within a year.

Auto Pay Terms and Conditions