Auto Pay

Auto Pay is:

• Free: Get a value-added service at no charge
• Worry-free: Forget the hassle of handling bills, remembering due dates, or having late fees
• Easy:  Payment is made automatically, so you don’t need to do anything
• Fast: Processed on your due date
• Verifiable: View your automatic payment on your mailed statement or get an email and/or text confirmation with eBill

Any residential or business customer from any state can sign up for Auto Pay. However, if you are on a Pay Arrangement, you cannot use Auto Pay.

Choose from two ways to enroll in Auto Pay:

1. Enroll online for Auto Pay through My Account. First, register with My Account. Next, select Your Programs tab, Choose Eligible programs and Auto Pay. Enrollment is immediate after successful submission and verification of information.

All you need is a recent bill and your banking information, checking account and bank routing numbers, found at the bottom of your checks.

2. Alternatively, you can enroll via mail. Print the mail-in application and follow the instructions on the form. Processing time takes about two to three weeks.

If you have any questions, call our Customer Contact Center at 800-895-4999 or send them an e-mail.

My Account

Mail-in Application for residential customers (PDF)
Mail-in Application for business customers (PDF)

Auto Pay Questions

Call us at least five business days before your payment due date. Call 800-895-4999

Cancel Auto Pay

To cancel Auto Pay, contact us at least three business days in advance of your payment due date. Call 800-895-4999

Having Multiple Accounts

If you have multiple accounts with us but have the same debtor number, all accounts must be set up from the same bank account for Auto Pay.

Having Insufficient Funds

If your bank account shows insufficient funds, we'll assess a return check charge on your next bill. You’ll be removed from Auto Pay if you have two months of insufficient funds within a year.

Auto Pay Terms and Conditions