Auto Pay is:

• Free: Get a value-added service at no charge
• Worry-free: Forget the hassle of paying yourself, late fees or remembering due dates
• Easy:  Payment is made automatically-you don’t need to do anything
• Fast: Processed on your due date
• Verifiable: See your auto payment on your mailed statement

Any Xcel Energy residential or business customer from any state can sign up for Auto Pay. However, if you are on a Pay Arrangement, you cannot use Auto Pay.

Choose from two ways to order Auto Pay:

1. Enroll online for Auto Pay through My Account. First, register with My Account. Next, select Your Programs tab, Choose Eligible programs and Auto Pay. Enrollment is immediate after successful submission and verification of information.

All you need is a recent bill and your banking information (checking account and bank routing numbers) found at the bottom of your checks.

2. Alternatively, you can enroll via mail. Print the mail-in application and follow the instructions on the form. Processing time takes about two to three weeks.

If you have any questions, call our 24-hour Customer Contact Center at 1-800-895-4999 or send them an e-mail.

My Account

Mail-in Application (PDF)

Questions from Auto Pay Customers

Call us at least five business days before your payment due date. Call 1-800-895-4999

Cancellation of Auto Pay

To cancel Auto Pay, contact us at least three business days in advance of your payment due date. Call 1-800-895-4999

Multiple Accounts

If you have multiple accounts with us but have the same debtor number, all accounts must be set up from the same bank account for Auto Pay.

Insufficient Funds

If your bank account shows insufficient funds, we'll assess a return check charge on your next bill. You’ll be removed from Auto Pay if you have two months of insufficient funds within a year.