Get peace of mind with this hassle-free, automatic payment option.Enroll in Auto Pay through My Account to make sure your payment is on time every month. Your payment will be automatically deducted from your checking account. You can choose to receive your monthly statement online with paperless billing or by mail. With Auto Pay, you can:
Auto Pay is:
Any residential or business customer from any state can sign up for Auto Pay. However, if you are on a Pay Arrangement, you cannot use Auto Pay.
You must be enrolled in My Account and pay with your checking or savings account to use this payment option.
Choose from two ways to enroll in Auto Pay:
1. Enroll online for Auto Pay through My Account. First, register with My Account. Next, select My Programs, choose Program Opportunities and click on the Plus sign next to Billing and Payment. Choose Learn More under Auto Pay. Enrollment is immediate after successful submission and verification of information.
All you need is a recent bill and your banking information, checking account and bank routing numbers, found at the bottom of your checks.
2. Alternatively, you can enroll via mail. Print the mail-in application and follow the instructions on the form. Processing time takes about two to three weeks.
If you have any questions, call our Customer Contact Center at 800-895-4999 or send them an e-mail.
Mail-in Application for residential customers (PDF)
Mail-in Application for business customers (PDF)
Call us at least five business days before your payment due date. Call 800-895-4999
To cancel Auto Pay, contact us at least three business days in advance of your payment due date. Call 800-895-4999
If you have multiple accounts with us but have the same debtor number, all accounts must be set up from the same bank account for Auto Pay.
If your bank account shows insufficient funds, we'll assess a return check charge on your next bill. You’ll be removed from Auto Pay if you have two months of insufficient funds within a year.
Install ceiling fans to keep cool air circulating so you can turn down your air conditioner. Still, make sure to turn off your fan when you leave the room.
Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.
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