Customer Support

Design and Construction Process

Once the customer signs and returns an interconnection agreement and we countersign, work proceeds with detailed design and construction of our infrastructure supporting the requested generation interconnection. Coordination of our construction efforts are based on the developer’s provided in-service date and is contingent on other system work, outages/emergencies, mutual aid situations, and the progress of all sites under construction on a given feeder. Communication to coordinate work between customer and Xcel Energy personnel during this time is critical. Once all Xcel Energy and customer facilities are built, witness testing is required and we must provide a final permission to operate prior to the customer bringing their generation online.

Energy Saving Tip

Install ceiling fans to keep cool air circulating so you can turn down your air conditioner. Still, make sure to turn off your fan when you leave the room.

Preventing Carbon Monoxide Poisoning

Install carbon monoxide detectors and annually hire a qualified contractor to inspect your home for proper ventilation.

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