Customer Support

Minnesota Natural Gas Rate Proposal

At Xcel Energy, we work every day to provide the energy that our customers depend on. We’re proud to be one of the country’s largest natural gas utilities, serving 477,000 customers in Minnesota with an affordable and resilient fuel source, while working to reduce the greenhouse gas footprint of our natural gas service.

Our natural gas rate proposal to the Minnesota Public Utilities Commission supports essential investments that will improve system reliability, strengthen safety and inspection programs, and allow us to take actionable steps to operate the cleanest natural gas system possible. In Minnesota, our natural gas rates are below the national average and would remain so if this proposal is approved. Read more about interim rates (PDF)

Find out more about our natural gas rate proposals (PDF)

We are committed to helping customers who may be struggling with their bills. If you’re having trouble keeping up with your bill, we’re here to help (external link).

Contact us (external link) and we will work with you to set up a payment plan and connect you with other resources that can help.

Public Hearings

Administrative Law Judge Suzanne Todnem will hold six in-person public hearings and two virtual public hearings so that customers have an opportunity to comment on our request. Any Xcel Energy customer or other person may attend or provide comments at the hearings. You are invited to comment on the adequacy and quality of Xcel Energy’s service, the level of rates, or other related matters. You do not need to be represented by an attorney. The hearings will begin at their scheduled time and adjourn after everyone present has had an opportunity to comment or ask questions.

Date Time Location
Tuesday, April 30,2024 1:30 p.m.

City Of Big Lake Community Room
790 Minnesota Ave. Big Lake, MN 55309

Wednesday, May 1, 2024 1:30 p.m.

Merriam Park Library Rooms A & B
1831 Marshall Ave. St. Paul, MN 55104

Wednesday, May 1, 2024 6:30 p.m. Virtual WebEx
Thursday, May 2, 2024 6:30 p.m. The Meeting Point
14537 Dodd Blvd. Rosemount, MN 55068
Tuesday, May 7, 2024 1:30 p.m.

Northtown Library
711 County Hwy 10 NE Blaine, MN 55434

Wednesday, May 8, 2024 1:30 p.m. Virtual WebEx
Wednesday, May 8, 2024 6:30 p.m.

Country Inn & Suites
6003 Hudson Rd. Woodbury, MN 55124

Thursday, May 9, 2024 6:30 p.m.

Red Wing Ignite
419 Bush St. Red Wing, MN 55066

Read more about how to attend the meetings (PDF)

Directions for Appearing via WebEx

  1. Log on 5 to 15 minutes before the hearing begins. You will be asked to join the hearing through a WebEx application or through a plug-in for your web browser.
  2. Enter the Event Number shown in the box above.
  3. Next, you will be asked to enter your name, your email address, and an event password (if required). After entering this information, click “Join Now” and you will be granted access to the virtual hearing.
  4. When you enter the hearing, your microphone will be muted. If you would like to ask a question or make a comment during the meeting, use the chat function to send a message to the meeting moderator, who will place you in the queue to comment. When it is your turn to comment, your name will be called, and your line will be unmuted. You will then be able to ask questions or make a comment.

To Attend by Telephone (Audio Only)

If you do not have access to a computer, tablet, or smart phone, or if you would prefer to attend the hearing via audio only, you may join using any type of telephone. You do not need internet access to call into the hearing; however, you will only be able to hear (not see) the speakers. You will still be able to comment and ask questions.
Use the information in the box below to dial into the hearing. You will be asked to enter the access code for the hearing, as set forth below:

May 1, 2024
6:30 p.m.
Phone: 1-855-282-6330
Access Code: 2489 035 7971
Event Password: Xcel# (92350 from phones)

May 8, 2024
1:30 p.m.
Phone: 1-855-282-6330
Access Code: 2486 506 4367
Event Password: Xcel# (92350 from phones)
   

 

Rate Application Filing Documents

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Energy Saving Tip

Install ceiling fans to keep cool air circulating so you can turn down your air conditioner. Still, make sure to turn off your fan when you leave the room.

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Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.