Customer Support

2025 Colorado Electric Rate Review

Over the past three years, we’ve made significant investments to upgrade and modernize the electric system so we can continue providing our customers with safe, dependable and cost-effective energy service. On Nov. 21, 2025, we made a proposal to the Colorado Public Utilities Commission to adjust electric rates to fund these critical investments. If the Commission approves the rates as filed, an average residential customer can expect their monthly electric bill to increase about 9.93%, or $9.94, starting in August 2026. The average small business customer will see an increase of 9.48%, or about $14.22 per month.

Read our information sheet (PDF)
Hoja informativa (PDF)
Letter from Robert Kenney, Xcel Energy-Colorado president (PDF)
Read our customer notice (PDF)
Aviso al cliente (PDF)

Helping customers who need assistance

We recognize rising energy bills can be a challenge, especially as the cost of living continues to increase. We work hard to keep costs low for our customers, leading to average electric bills that are currently 37% lower than the national average and 27% lower than the state average.

To help offset the impact of these proposed changes and provide additional support for customers in need, we’re proposing a $5 million contribution — financed by Xcel Energy, not our customers — to our Electric Affordability Program. We’re also making program changes to provide a stronger safety net for customers facing financial hardship — like increased bill assistance and expanded protection from disconnection for non-payment.

If you're struggling to pay your bills, call us at 800-895-4999 or visit our Energy Assistance page (external link) to set up payment arrangements or learn about payment assistance options.

The Commission encourages public participation (external link) in the regulatory process. If you wish to file a comment on this proceeding, you can:

  • Fill out the Commission’s online form (external link)
  • Email dora_puc_website@state.co.us
  • Send a letter to the Commission at: Colorado Public Utilities Commission, 1560 Broadway, Suite 250, Denver, CO 80202
  • Call (303) 869-3490 anytime and leave a verbal comment. Verbal comments can also be provided at public comment hearings; however, public comment hearings are not scheduled for all proceedings.

When contacting the Commission, reference Proceeding No. 25AL-0494E.

Filing materials for this proposal will be available here and on the Commission website (external link). Search for Proceeding No. 25AL-0494E.

Advice Letter 2006 (PDF)

Direct Testimony & Exhibits:

Energy Saving Tip

Set your hot water heater to no higher than 120 degrees Fahrenheit. This isn't just energy smart—it's also safer, since it reduces the likelihood of accidental burns.

Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.