Customer Support

2025 Colorado Electric Rate Review

From 2023 through 2025, we made significant investments to upgrade and modernize the electric system so we can continue providing our customers with safe, dependable and cost-effective energy service. In November 2025, we made a proposal to the Colorado Public Utilities Commission to recover the costs of those investments through the rates we charge for electric service.

In June 2026, we reached a settlement agreement with a diverse group of parties, which reduced our original rate request. In August 2026, the commission approved an annual revenue increase of approximately $157 million.

This will increase the average Colorado residential electric bill by about 4.77%, or $5 per month, starting Aug. 29, 2026. The average small business customer will see an increase of about 4.64%, or $7.29 per month. Bill credits, stronger support for income-qualified households and added accountability tied to system performance were also approved as part of the final written decision (PDF).

Read our customer notice (PDF)
Aviso al cliente (PDF)

Helping customers who need assistance

We recognize rising energy bills can be a challenge, especially as the cost of living continues to increase. Our rate review allowed us to bring forward changes to provide a  stronger safety net for customers facing financial hardship — like increased bill assistance, new pathways to enrollment in assistance programs, limiting the amount of household income that’s spent on energy bills and expanded protection from disconnection for non-payment. It also includes a $5 million contribution — financed by Xcel Energy, not our customers — to help fund these electric affordability program enhancements.

If you're struggling to pay your bills, call us at 800-895-4999 or visit our Energy Assistance page to set up payment arrangements or learn about payment assistance options.

The Commission encourages public participation (external link) in the regulatory process. If you wish to file a comment on this proceeding, you can:

  • Fill out the Commission’s online form (external link)
  • Email dora_puc_website@state.co.us
  • Send a letter to the Commission at: Colorado Public Utilities Commission, 1560 Broadway, Suite 250, Denver, CO 80202
  • Call (303) 869-3490 anytime and leave a verbal comment. Verbal comments can also be provided at public comment hearings; however, public comment hearings are not scheduled for all proceedings.

When contacting the Commission, reference Proceeding No. 25AL-0494E.

Filing materials for this proposal will be available here and on the Commission website (external link). Search for Proceeding No. 25AL-0494E.

Advice Letter 2006 (PDF)

Direct Testimony & Exhibits:

Energy Saving Tip

Rather than crank up your heat in the winter, keep your thermostat at a moderate level and bundle up. (Who doesn't love fuzzy slippers?)

Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.