Beginning April 23, 2018, fees associated with paying your bill with a credit or debit card are expected to change as follows:
These changes must be approved by the Colorado Public Utilities Commission.
For questions about the new fees, residents can call 800-895-4999 and business customers can call 800-481-4700.
Most companies charge a fee for paying your bill via a credit or debit card, you just may not know it because they may include that cost in the price they charge all customers for their products and services. Rather than increase our costs to all customers, we only pass on this processing fee to customers who pay via a credit or debit card. BillMatrix, a third-party payment service provider for businesses across the United Sates, charges the processing fee. We do not benefit from this fee. We work hard to keep costs low, but we also try to be as transparent and fair as possible to all our customers.
You can pay with your credit/debit card electronically using My Account, going, downloading our Mobile App, or by calling 888-747-1523. Most major credit and debit cards accepted. American Express cards may only be used for Personal Card payments.
Personal Credit/Debit cards are non-commercial and business debit. A Commercial Credit/Debit will typically have a “Corporate” or “Business” designation on the front of the card.
We still offer no-fee payment options and other great features to help you manage your account:
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