Customer Support

Pricing

At Xcel Energy, we understand that most customers are primarily concerned with the affordability and reliability of the services we provide. Even as we continue to make improvements, modernize our infrastructure, bring more clean energy online, and support our communities, we have managed to keep rates competitive. Learn more about the stability and affordability of our prices as a part of our Corporate Responsibility Report.

Resources to Help Manage Your Costs

Find ways to manage your bill, including averaged monthly payment, custom due date, and more.

The My Energy tool is designed to help you better understand your energy use by offering personalized data and resources to reduce your usage and save on monthly bills.

Find our how your natural gas bill is calculated with this Gas Rate Review Fact Sheet.

Learn more about the many Programs & Rebates that we offer.

Does your bill seem higher than normal? Several factors could be contributing to a higher-than-expected bill, from changes in the number of people living in your house, to heating and cooling maintenance, appliance usage, and more.

Learn about what could be causing a high bill, and steps you can take to lower your bill, by viewing our Billing Checklist.

Want to understand more about the rates on your energy bill? View the residential rate card or the business rate card for customers in Minnesota.

Energy Saving Tip

Energy-efficient appliances and light bulbs may cost a bit more up front, but they can save big money over the life of the product. Plus, some energy-efficient equipment may be eligible for rebates to offset the initial cost.

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Maintaining Customer-Owned Service Lines

If you have gas or electric lines feeding a detached garage, workshop, pool heater, outdoor gas grill, or other location on your property, you need to know that you are responsible for maintaining them.

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