Customer Support


At Xcel Energy, we understand that most customers are primarily concerned with the affordability and reliability of the services we provide. Even as we continue to make improvements, modernize our infrastructure, bring more clean energy online, and support our communities, we have managed to keep rates competitive. Learn more about the stability and affordability of our prices as a part of our Sustainability Report (external link).

Taking a Closer Look at Your Energy Bill

In Colorado, our electricity rates continue to stay below the national average. Since 2012 and through 2017, we have multi-year rate plans which help customers with price predictability. Our most recent multi-year electric rate plan kept prices affordable, while allowing for a series of smart investments. The end result? Cleaner air, a better environment, and a more resilient, flexible energy system that will deliver value to customers for decades to come:

  • Our modernization efforts are creating significant clean air benefits across the state. As a result of our strategy to retire, convert and retrofit plants, we are on track to reduce carbon dioxide emissions by 35 percent from 2005 levels.
  • We are a nationally recognized renewable energy provider. In fact, 22 percent of the energy we deliver to Colorado customers is carbon-free, coming from wind, solar, hydroelectricity and biomass. That is more than double what it was in 2005—and we have plans to continue adding more.
  • We have made significant technology improvements on our Colorado system, including transmission, distribution and communications systems that enhance our reliability and service to you and make it possible to offer new products that our customers have been asking for.

Resources to Help Manage Your Costs

Find ways to manage your bill, including averaged monthly payment, custom due date, and more.

The My Energy tool is designed to help you better understand your energy use by offering personalized data and resources to reduce your usage and save on monthly bills.

Find our how your natural gas bill is calculated with this Gas Rate Review Fact Sheet (PDF).

Learn more about the many Programs & Rebates that we offer.

Does your bill seem higher than normal? Several factors could be contributing to a higher-than-expected bill, from changes in the number of people living in your house, to heating and cooling maintenance, appliance usage, and more.

Learn about what could be causing a high bill, and steps you can take to lower your bill, by viewing our Billing Checklist.

Want to understand more about the rates on your energy bill? View the Residential Rate Card (PDF) or the Business Rate Card (PDF) for customers in Colorado.

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Energy Saving Tip

Have your home checked for leaky ducts, drafts around doors and windows, fireplace dampers, and other places where air might escape.

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Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.