COVID-19 Response Alert

COVID-19 Response: Alert

Xcel Energy's response to COVID-19 Learn More

Customer Support

System Requirements

What You Need



  • Windows or Macintosh
  • Internet connection: recommend broadband
  • Web browser: Modern Web Browsers that support 128-bit encryption and HTML5 (e.g. Internet Explorer 9+ [compatibility mode set to off], Firefox 31+, Safari 7+, Google Chrome 36+)
  • Adobe Acrobat Reader: recommend v10+ (download at


  • Phones
    • Chrome Mobile [Android 4.1+]
    • Safari Mobile [iOS 7+ on iPhone]
  • Tablets
    • Safari Mobile [iOS 7 on iPad]
Energy Saving Tip Icon

Energy Saving Tip

Rather than crank up your heat in the winter, keep your thermostat at a moderate level and bundle up. (Who doesn't love fuzzy slippers?)

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Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.