Customer Support

System Requirements

What You Need



  • Windows or Macintosh
  • Internet connection: recommend broadband
  • Web browser: Modern Web Browsers that support 128-bit encryption and HTML5 (e.g. Internet Explorer 9+ [compatibility mode set to off], Firefox 31+, Safari 7+, Google Chrome 36+)
  • Adobe Acrobat Reader: recommend v10+ (download at


  • Phones
    • Chrome Mobile [Android 4.1+]
    • Safari Mobile [iOS 7+ on iPhone]
  • Tablets
    • Safari Mobile [iOS 7 on iPad]

Energy Saving Tip

Have your home checked for leaky ducts, drafts around doors and windows, fireplace dampers, and other places where air might escape.


Gas Meter Safety

Keep your natural gas meter dry and clear of snow and ice at all times to avoid the potential for dangerous indoor natural gas buildup.

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