Customer Support

New Customers

If you are a new customer moving to our service area or an existing customer moving to a different location within our service area, use our online tools to establish new service or transfer your existing service.

New Residential Customers

Move Your Phone, Cable, Internet, and Other Services

Connect or transfer your home services the free, convenient way. Call 1-866-379-3072 or learn about ConnectSmart (external link).

Questions?

If you have any questions about your service or account, please contact us 24/7 by email or call 1-800-895-4999.

 

New Business Customers

Additional Note on Rates

Until a final decision is made, interim electric rate changes began January 1, 2016. Learn more (PDF).

Solar Energy Costs

Certain types of companies in Minnesota can apply to have the incremental costs associate with solar energy in the utility's system supply mix excluded from their electric rates. For more details about the exclusion process and how to apply for the exclusion, please contact your account representative or the Business Solutions Center.

Get more information.

Questions?

Our energy experts can help your business get the most out of your service. If you ever need our help or have a question, please contact us Monday-Friday, 8:00 a.m. - 5:00 p.m. at 1-800-481-4700.

Energy Saving Tip

Install ceiling fans to keep cool air circulating so you can turn down your air conditioner. Still, make sure to turn off your fan when you leave the room.

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Electrical Appliance Safety

Always keep appliances clean, operating properly, and clear of obstructions. Unplug them when cleaning or repairing to avoid serious injury.

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