Customer Support

Applying for Service

The first step to installing and connecting service is applying.

Total project duration typically takes three to six months. Weather, permits, and the scope of your project can all impact the time frame of installing and connecting service. Please visit Planning Your Project for tips on how to keep your project on track.

Note: It can take up to 3 business days to process your application.


Detailed process map (PDF)

How to Apply for Service

FastApp is our online application tool that offers the quickest and most effective way to apply for new service. Customers who use FastApp are invited to build an online profile, which makes it easier to create service applications for all services we offer, saving you time. To learn how to get started, download our helpful PDF guide or view our instructional video.

FastApp Application

Service Activation Applications Service Activation Applications

What You'll Need to Apply

Before you apply, you'll need to gather information based on your project site:

Other Services Offered

Contact Us

Builders Call Line
1518 Chestnut Ave.
Minneapolis, MN 55403

Phone: 800-628-2121
Fax: 800-628-2521
Hours: 7 a.m. –  5 p.m.

Email us.


Installing and Connecting Service FAQ

Energy Saving Tip

Want to make a strong statement about energy efficiency? Consider whether your home might be a good candidate for a green roof, solar panels, or a geothermal system.


Gas Meter Safety

Keep your natural gas meter dry and clear of snow and ice at all times to avoid the potential for dangerous indoor natural gas buildup.

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