Customer Support

Call 8-1-1 Before You Dig

It's Free, It's Easy, and It's the Law

The safest and only legal way to dig is to know what’s below ground before your shovel or equipment moves any dirt. Even small projects like planting a shrub require you to make advance arrangements before digging. Your advance call to 8-1-1 helps you learn where utility-owned lines and equipment are buried before you turn the earth.

Your call to 8-1-1 connects you with your state’s “one-call center,” which arranges, at no cost to you, for utilities like us to locate and mark our buried utilities in your dig area. We will send a professional to locate our natural gas and electric lines. Please note that utilities are not able to locate lines that a customer installed and owns, such as a natural gas or electric line that provides fuel or power to an outdoor grill, lighting, etc.

After you make the call to 8-1-1:

To reach your state's underground utility service/one-call center or to request location markings, call 8-1-1 or visit their website (external links listed below). The required "business day" (excludes weekends and holidays) wait time for each state is as follows:

Colorado: 3 days
Michigan: 3 days
Minnesota: 2 days
New Mexico: 2 days
North Dakota: 3 days
South Dakota: 2 days
Texas: 2 days
Wisconsin: 3 days

Maintaining customer-owned natural gas line

Xcel Energy owns and maintains the natural gas piping from the street to our customers’ gas meter; however the property owner is responsible for maintaining any natural gas lines from the meter outlet to gas appliances and equipment.  In some cases, the meter may be located at your property line or a distance away from your home or business.

The customer-owned piping may be above or below ground and buried gas lines may run from the meter to a detached garage, workshop, pool heater, outdoor gas grill, or other locations. 

Buried gas pipes can leak and metal pipes may corrode with age, causing a potentially dangerous situation. For the sake of safety, please have your buried gas pipes inspected periodically and repair them as needed. 

When excavating near buried gas piping, the piping should be located in advance and the excavation done by hand. You should always call 811 to locate underground lines owned by your utility providers; however, the natural gas piping you own will not be located as part of this process. Licensed plumbing or heating contractors can provide assistance with locating, inspection, repairs and maintenance, if necessary. 

For more information on this and other safety topics, visit

View the Public Safety Guide (PDF)

Energy Saving Tip

Make sure to regularly change the air filters on your HVAC system (at least once per month). Old, clogged filters are far less efficient than new ones.

Preventing Carbon Monoxide Poisoning

Install carbon monoxide detectors and annually hire a qualified contractor to inspect your home for proper ventilation.

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