Customer Support

Call 8-1-1 Before You Dig

It's Free, It's Easy, and It's the Law

The safest and only legal way to dig is to know what’s below ground before your shovel or equipment moves any dirt. Even small projects like planting a shrub require you to make advance arrangements before digging. Your advance call to 8-1-1 helps you learn where utility-owned lines and equipment are buried before you turn the earth.

Your call to 8-1-1 connects you with your state’s “one-call center,” which arranges, at no cost to you, for utilities like us to locate and mark our buried utilities in your dig area. We will send a professional to locate our natural gas and electric lines. Please note that utilities are not able to locate lines that a customer installed and owns, such as a natural gas or electric line that provides fuel or power to an outdoor grill, lighting, etc.

After you make the call to 8-1-1:

To reach your state's underground utility service/one-call center or to request location markings, call 8-1-1 or visit their website (external links listed below). The required "business day" (excludes weekends and holidays) wait time for each state is as follows:

Colorado: 3 days
Michigan: 3 days
Minnesota: 2 days
New Mexico: 2 days
North Dakota: 2 days
South Dakota: 2 days
Texas: 2 days
Wisconsin: 3 days

View the Public Safety Guide (PDF)

Energy Saving Tip

Make sure to regularly change the air filters on your HVAC system (at least once per month). Old, clogged filters are far less efficient than new ones.

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Electrical Appliance Safety

Always keep appliances clean, operating properly, and clear of obstructions. Unplug them when cleaning or repairing to avoid serious injury.

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