Customer Support

811 - Click or Call Before you Dig

It's free, it's easy, and it's the law.

The safest and only way to dig is to know what's below ground before your shovel or equipment moves any dirt. Even small projects like planting a shrub require you to make advance arrangements before digging. Your advance call to 811 helps you learn where utility-owned lines and equipment are buried before you turn the earth.

Your call to 811 connects you with your state’s “one-call center,” which arranges, at no cost to you, for utilities like us to locate and mark our buried utilities in your yard. We will send a professional to locate underground natural gas and electric lines with colored flags, paint or stakes. Please note that Xcel Energy is not able to locate lines that a customer has installed and owns, such as a natural gas or electric line that provides fuel or power to an outdoor grill, lighting, etc.

Before You Click or Call 811

To view another state’s 811 information, change the state you have selected in the top left corner of this page.

After You Click or Call 811

Operators will use paint and/or flags to mark the approximate location of a buried utility, which can also indicate the type of utility buried under the ground. Understanding the paint marks is important to know so you can safely dig around them. In addition to following the color codes listed here, Xcel Energy uses common abbreviations to communicate additional information about our buried lines.  For example, when we mark our gas lines, we use “PL” to indicate the line is plastic or we use “ST” to indicate the line is steel. We also indicate the size of our gas lines in inches.

Emergency Numbers

If you hit a natural gas line and there is a release of gas, first call 911. 

Electric Emergency: 800-895-1999

Gas Emergency: 800-895-2999

Maintaining customer-owned natural gas line

Xcel Energy owns and maintains the natural gas piping from the street to our customers’ gas meter; however the property owner is responsible for maintaining any natural gas lines from the meter outlet to gas appliances and equipment. In some cases, the meter may be located at your property line or a distance away from your home or business.

Customer Responsibility

Customer-owned piping may be above or below ground and buried gas lines may run from the meter to a detached garage, workshop, pool heater, outdoor gas grill, or other locations. Buried gas pipes can leak and metal pipes may corrode with age, causing a potentially dangerous situation. For the sake of everyone's safety, we recommend having your buried gas pipes inspected periodically and repair them as needed. When excavating near buried gas piping, the piping should be located in advance and the excavation done by hand. You should always call 811 to locate underground lines owned by your utility providers; however, the natural gas piping you own will not be located as part of this process. Licensed plumbing or heating contractors can provide assistance with locating, inspection, repairs and maintenance, if necessary.

Questions and Concerns

If you have any questions about your locate request, there are plenty of resources to assist you. First, most state one call centers provide a contact the number for your ticket for you to contact first. If you still have questions or concerns after that you can contact our Damage Prevention Team. Email us at damageprevention@xcelenergy.com or if you are in Colorado, call us at 303-716-2030.

Professional Excavator Presentations

We offer free safe excavation presentations to professional excavators that work within our footprint. We also offer information on the one call process, state statutes, excavation best practices and what to do in case of an emergency. Contact us to schedule something for your company. Email us at damageprevention@xcelenergy.com or if you are in Colorado, call us at 303-716-2030.

Energy Saving Tip

Energy-efficient appliances and light bulbs may cost a bit more up front, but they can save big money over the life of the product. Plus, some energy-efficient equipment may be eligible for rebates to offset the initial cost.

Preventing Carbon Monoxide Poisoning

Install carbon monoxide detectors and annually hire a qualified contractor to inspect your home for proper ventilation.

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