Customer Support

Electric Safety

Electric Safety Overview

Contact with electricity can result in serious injury or even death. View the Public Safety Guide (PDF) and follow these tips to stay safe:

Downed lines and damaged electrical equipment

Stay away from downed or low-hanging power lines and damaged electrical equipment. ALWAYS assume that electric lines and equipment are energized and have the potential to cause serious injuries or even death. Call 9-1-1 in an emergency.

Don’t touch the line, equipment, or anyone or anything in contact with them. Instead, clear the area immediately and contact Xcel Energy’s emergency number: 1-800-895-1999.

If a fallen power line is resting on or near your vehicle, stay in the vehicle (external link) until first responders clear the scene. Learn more.

Overhead lines

Before working outside, always look up and all around for overhead electric lines. Contact with overhead power lines can result in serious injury or even death. When working with ladders or transporting equipment, take note of overhead power line locations and keep yourself, your tools and your equipment more than 10 feet away. Be sure to carry all tools horizontally, especially ladders. The only safe contact is no contact.

Underground lines

One quarter of all hits to Xcel Energy’s natural gas and electric lines happen because someone didn’t call 8-1-1 before digging. One free, easy call gets your utility lines marked AND helps protect you from unnecessary injury or expense. Once the lines are identified, respect the marks and avoid digging near them. The line may be shallower than you think.

Be aware that you might have natural gas and electric lines on your property that you own (e.g. outdoor grills, propane lines, dog fencing) that will not be located.

Home safety

On average more than twice a day, every day of the year in your state, a house fire occurs because of electrical failure or circuit breaker malfunction. That’s over 47,000 house fires nationwide each year, killing 418, injuring more than 1,500 and creating $1.4 billion in property damage. 

By being aware now, you may help yourself avoid devastation in the future. Knowing what to do around your house can help prevent a possible mishap. Read our full story, Home Safety Advisory: Know the Warning Signs of Electrical Overloading, on our Connect blog.

Additional Resources

Appliance Safety
Keep Holidays Colorful and Safe
Nuclear Safety Preparedness

Energy Saving Tip

Rather than crank up your heat in the winter, keep your thermostat at a moderate level and bundle up. (Who doesn't love fuzzy slippers?)

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Electrical Appliance Safety

Always keep appliances clean, operating properly, and clear of obstructions. Unplug them when cleaning or repairing to avoid serious injury.

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