Customer Support

Customer Service FAQ

Billing & Payment FAQ

Why is my bill so high? Why is my bill so high?
What are my payment options? What are my payment options?
Where can I find rate information? Where can I find rate information?

My Account FAQ

What can I do if I'm having trouble logging in to My Account What can I do if I'm having trouble logging in to My Account
What is my account number? What is my account number?

Outages FAQ

When will my power be restored? When will my power be restored?
What causes an outage? What causes an outage?
Why can't you tell me why my power is out? Why can't you tell me why my power is out?

Start, Stop, Transfer FAQ

When will my start, stop, or transfer request be processed? When will my start, stop, or transfer request be processed?
When should I provide notice of my move? When should I provide notice of my move?

Programs & Rebates FAQ

Do you offer renewable energy programs? Do you offer renewable energy programs?
I have a specific question about my energy use or one of your programs, where can I find more information? I have a specific question about my energy use or one of your programs, where can I find more information?

Energy Saving Tip

Make sure to regularly change the air filters on your HVAC system (at least once per month). Old, clogged filters are far less efficient than new ones.

Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.

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