Customer Support

Customer Service FAQ

Billing & Payment FAQ

Why is my bill so high? Why is my bill so high?
What are my payment options? What are my payment options?
Where can I find rate information? Where can I find rate information?

My Account FAQ

What can I do if I'm having trouble logging in to My Account What can I do if I'm having trouble logging in to My Account
What is my account number? What is my account number?

Outages FAQ

When will my power be restored? When will my power be restored?
What causes an outage? What causes an outage?
Why can't you tell me why my power is out? Why can't you tell me why my power is out?

Start, Stop, Transfer FAQ

When will my start, stop, or transfer request be processed? When will my start, stop, or transfer request be processed?
When should I provide notice of my move? When should I provide notice of my move?

Programs & Rebates FAQ

Do you offer renewable energy programs? Do you offer renewable energy programs?
I have a specific question about my energy use or one of your programs, where can I find more information? I have a specific question about my energy use or one of your programs, where can I find more information?

Energy Saving Tip

Rather than crank up your heat in the winter, keep your thermostat at a moderate level and bundle up. (Who doesn't love fuzzy slippers?)

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Maintaining Customer-Owned Service Lines

If you have gas or electric lines feeding a detached garage, workshop, pool heater, outdoor gas grill, or other location on your property, you need to know that you are responsible for maintaining them.

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