Customer Support

Customer Service FAQ

Billing & Payment FAQ

Why is my bill so high? Why is my bill so high?
What are my payment options? What are my payment options?
Where can I find rate information? Where can I find rate information?

My Account FAQ

What can I do if I'm having trouble logging in to My Account What can I do if I'm having trouble logging in to My Account
What is my account number? What is my account number?

Outages FAQ

When will my power be restored? When will my power be restored?
What causes an outage? What causes an outage?
Why can't you tell me why my power is out? Why can't you tell me why my power is out?

Start, Stop, Transfer FAQ

When will my start, stop, or transfer request be processed? When will my start, stop, or transfer request be processed?
When should I provide notice of my move? When should I provide notice of my move?

Programs & Rebates FAQ

Do you offer renewable energy programs? Do you offer renewable energy programs?
I have a specific question about my energy use or one of your programs, where can I find more information? I have a specific question about my energy use or one of your programs, where can I find more information?

Energy Saving Tip

Energy-efficient appliances and light bulbs may cost a bit more up front, but they can save big money over the life of the product. Plus, some energy-efficient equipment may be eligible for rebates to offset the initial cost.

Preventing Carbon Monoxide Poisoning

Install carbon monoxide detectors and annually hire a qualified contractor to inspect your home for proper ventilation.

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