COVID-19 Response Alert

COVID-19 Response: Alert

Xcel Energy's response to COVID-19 Learn More

Customer Support

Our Commitment to You

As our customers navigate the effects of COVID-19, we’re committed to helping you power through. We want to ensure you have the energy needed to power your home and business to keep your family and employees safe. 

We realize this is a challenging economic time for many. If you’re having trouble paying your bills, we can help find a pay arrangement that works best for you.

Rest assured, we will not disconnect service to any residential customers until further notice. If you’ve received a call where someone has threatened to turn off your power if you don’t pay immediately, hang up and check your account status using My Account or our mobile app. Learn more about avoiding scams.

Help for Residential Customers

Because COVID-19 is creating financial challenges for many people and families, new funding is available in some states to help cover energy bills, and some application deadlines have been extended.

Residential customers can find more resources here or call us at 800.895.4999.

There are lots of ways you can save energy and money. Find energy saving tips.

Financial Assistance for Small Businessess

Our energy advisors are here to help, whether you have questions on how to proceed with your energy efficiency projects or are looking for low and no-cost ideas that can save you energy now. Contact them at 800.481.4700 or bsc@xcelenergy.com.

If your business is closed due to COVID-19, review this checklist of recommended procedures intended to minimize wear and tear on equipment and reduce the energy use in your empty facility.

Get help through the U.S. Small Business Administration

The U.S. Small Business Administration (external link) is accepting applications for assistance programs and loans. Visit the links below, regularly, to check on the status as these programs are offered on a first-come, first-served basis and are expected to go fast.

SBA Paycheck Protection Program

Get help covering payroll and overhead expenses including utility bills incurred from Feb. 15 to June 30. Learn more (external link).

SBA Disaster Assistance Loans

Designed to help businesses cover expenses, these low-interest federal loans are processed directly by the SBA Office of Disaster Assistance. Learn more (external link).

If your small business is having trouble making regular payments on your Xcel Energy account, please give us a call at 800.481.4700. We are available Monday through Friday, from 8 a.m. to 5 p.m.

Reopening Businesses and Return to the Work

Prepare for facility occupancy. Is your HVAC system ready?

As businesses and organizations are making plans to reopen after being closed for several months, consider preparing your HVAC equipment and airflow for a safe return.

To help you navigate resources and tips on airflow and health in your facility, here are links to four key organizations that are experts on the topic. These links will take you directly to the COVID-19 information for each organization:

Energy Efficiency Support

As you prepare your equipment and look to improve energy efficiency, contact our Energy Advisors at 800.481.4700 or your Xcel Energy account manager. They will help determine eligibility of rebates and Xcel Energy-funded studies to uncover energy improvement opportunities.

Energy Saving Tip Icon

Energy Saving Tip

Create your own shade by planting a tree in a strategic location in your yard to block sunlight from pouring into your windows. It doesn't get much more green than a tree!

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Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.