Customer Support

Our Response to COVID-19

A message from Ben Fowke, chairman and CEO, Xcel Energy

While the effects of the global pandemic have led to uncertainty and ever-changing challenges in the last few months, our commitment to you will never waver. Delivering for our customers around the clock, every day, is at the core of what we do. That means providing the reliable service you count on, in good times, and even more importantly, in challenging times. That includes making extra efforts to help customers who are struggling financially in these difficult times. And as always, your safety and the safety of our employees will always be our top priority as we work to meet your energy needs.

Here are just a few of the steps we've been taking:

Keeping you connected.

We’re here for you. On Aug. 1, we will resume residential electric and natural gas disconnections due to non-payment, pending approval of this plan by the Minnesota Public Utilities Commission. If you are having difficulty paying your bills, please contact us. We will set up a payment plan that works for you. Find more resources.

If you’re a Minnesota residential customer behind on your electricity bills, you may be eligible for a new program launching later this spring. Find out more about the Payment Plan Credit Program.

If you’ve received a call where someone has threatened to turn off your power if you don’t pay immediately, hang up and check your account status using My Account or our mobile app. Learn more about avoiding scams.

Estamos aquí para ayudar en tiempos difíciles

Si esta teniendo problemas para realizar pagos regulares en su cuenta, nos gustaría trabajar con usted para hacer un plan de pago que funcione para usted. Establecer y mantener un plan de pago garantizará que su servicio de energía continúe. Por favor llámenos al 1-800-895-4999.

Peb nyob ntawm no txhawm rau pab thaum lub sij hawm muaj kev nyuaj

Yog tias koj muaj teeb meem txog txoj kev them nyiaj tsis tu ncua hauv koj tus avkhauj, peb xav ua hauj lwm nrog koj los npaj ib qho kev them nyiaj uas haum rau koj. Kev teeb thiab khaws cia ib qho kev npaj them nyiaj yuav ua kom ntseeg tau tias koj tseem yuav tau siv hluav taws xob txuas ntxiv mus. Thov hu rau peb ntawm tus xov tooj 1-800-895-4999.

Waxaan halkaan u joognaa inaan ku caawino waqtiyada adag 

Haddii aad dhibaato ku qabtid inaad koontadaada ka sameyso lacag bixin joogto ah, waxaan jeclaan lahayn inaan kula shaqeyno si aad u sameysato qaab lacag bixin oo kugu habboon adiga. Qaabaynta iyo haysashada qaab lacag bixin ayaa xaqiijin doonta in adeeggaaga tamarta uu sii socdo. Fadlan naga soo wac 1-800-895-4999.

Ensuring reliable service.

We have plans in place to make sure power plant operators, line workers, customer care representatives and others continue delivering the reliable service you expect. Find more about reliability.

Enhancing health and safety.

To reduce the potential spread of illness, many employees are working from home, and we have enhanced the cleaning at our facilities. Find more about health and safety.

Supporting our communities.

We're dedicating more than $20 million to support short- and long-term corporate giving, including COVID-19 response and recovery efforts, while finding large and small ways to support the communities we call home. Learn more about how we're supporting communities.

The energy grid is a key part of our nation’s critical infrastructure, and we take our responsibility to our customers and our employees very seriously. As always, our team will be working day and night to deliver the energy you and your neighbors count on. As we continue to carry out our plans to keep delivering for our customers, we are strongly focused on the health and safety of our team members and everyone in the communities we are honored to serve.

Learn More About Our COVID-19 Response

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Energy Saving Tip

Turn off your lights when you leave the room—even if you'll only be gone for a moment. Contemporary light bulbs require very little energy to turn "on."

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Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.