MINNEAPOLIS (March 15, 2020) – As communities and families face the challenges caused by the spread of COVID-19, Xcel Energy will not disconnect residential customers’ electric or natural gas service until further notice. This step will help ensure people have the energy they need to power their homes and keep their families safe. In addition, for customers who have difficulty paying their electric or natural gas bill, the company will work with them to arrange payment plans that meet their circumstances.
“We want to assure our customers that as part of our commitment to the communities we serve, we’re here to support them during this difficult time,” said Brett Carter, executive vice president, Chief Customer and Innovation Officer. “The energy grid is essential to the nation’s critical infrastructure and we’re taking a well-planned, heightened approach to all threats, including COVID-19. We will work with our customers, our communities and government leaders to ensure the lights and heat stay on and that those we serve are cared for and protected.”
Ensuring reliable service
Xcel Energy has robust staffing and operational plans in place to ensure power plant operators, line workers, customer care representatives and others are delivering reliable electric and natural gas service in the eight states we serve, while responding to outages if necessary.
The company continues to monitor the spread of COVID-19 and will remain in constant communication with local, state and federal agencies, as well as other health organizations, during this time. It is also in contact with other companies within and outside the energy industry to share best practices around delivering service to customers while keeping employees safe.