Our meter readers are out rain or shine to provide you with a valuable service. Obtaining actual meter reads means your bill is based on your household’s actual consumption and is not an estimate. However, if a meter reader is unable to enter your property due to any safety hazards, your meter will not be read and your usage will be estimated. Also, quick access to your meter may be critical in an emergency, such as a natural gas leak.
The following tips will help ensure your meter is easy to reach, help protect your family and pets, and help our meter readers be able to do their jobs safely and efficiently.
Keep your sidewalks and areas around your outside gas and electric meters clear.
If you own a pet, for the safety of your pet and our meter readers, please secure your pet to allow us to read the meter.
Meter Reader Safety:
Provide our meter readers with a clear and friendly path to the meter.
Thank you for helping us read your meter safely. A meter that is clear of dangers helps ensure accurate billing for energy use and the safety of our meter readers and your home.
We'd welcome your feedback!
Thank you for visiting Xcel Energy. You have been selected to participate in a brief customer satisfaction survey to let us know how we can improve your experience.
The survey is designed to measure your entire experience, so please look for it at the conclusion of your visit
This survey is conducted by an independent company MaritzCX, on behalf of the site you are visiting.