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Customer Support

Power Plant Tours

Making electricity is interesting business. We like to share the experience when possible because we believe it’s important for our customers to know how their electricity is produced. Most of our major non-nuclear power plants provide public tours for their neighboring communities. One exception is the Cherokee Power Plant in Colorado, which will be closed to plant tours until 2015 because of the Clean Air-Clean Jobs repowering of the plant.

Group Tours

We offer tours for the following types of groups:

  • Neighborhood associations and groups
  • Local business or economic development groups
  • Community-based organizations and committees
  • Neighboring social or service organizations
  • Large customer groups
  • Municipalities, government agencies and elected officials
  • Professional organizations and associations, particularly those related to our industry

Class Tours

We also support education by providing tours for the following types of classes studying energy-related subjects:

  • Colleges and universities
  • Technical schools
  • High schools
  • Neighboring schools

If you would like to schedule a group tour, please call 1-800-895-4999. Our customer service agents will connect you with the plant you want to visit. Each plant manages its own tour program, so tour activities vary slightly by plant. For instance, some plants limit tours to a specific day of the week or month. Some plants may set a higher age minimum, providing tours only to high school students and above for safety reasons. Once you schedule a tour, we will send you written confirmation and a map to the location.

In general, we do not allow any kind of photography inside our plants without prior permission. We do not provide tours for children younger than 4th grade for safety reasons. We also do not give tours when a plant is undergoing maintenance or repair. You may be asked to reschedule your tour if national security levels rise or if we experience a period where electricity demand is unusually high and a plant’s generation is extremely critical to our system.

Our plants are industrial facilities. A tour can involve heights, stair climbing, and walking over grating. We recommend casual clothing and flat, comfortable shoes (no sandals). Depending on where you travel in a plant, you will be provided with protective equipment, such as eye and hearing protection and a hard hat.

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Energy Saving Tip

Want to make a strong statement about energy efficiency? Consider whether your home might be a good candidate for a green roof, solar panels, or a geothermal system.

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Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.