Your monthly bill from Xcel Energy is based on your electric and/or gas usage as measured by the meter in your home. Meters are read either manually (by an Xcel Energy Meter Reader), or automatically (by our Automated Meter Reading system). In both cases, your usage is recorded and used for billing purposes.
Locate an Electric Meter
Electric meters are typically placed on the siding at the rear or side of your home.
Locate a Gas Meter
Gas meters are typically located a few feet from the ground.
Reading a Digital Meter
If you have a digital meter and would like to read it yourself, simply write down the numbers that appear in the digital window.
Reading a Dial Meter
Follow the directions of the dials to read the number on each dial.
Meters Located Inside or in a Hazardous Location
Homeowners with meters located inside or in a hazardous location are eligible to enroll in the Meter Reading Window Card program. With this program, we will send you the Meter Reading Window Card along with instructions on how to use it. You set the dials on the Window Card to correspond to the dials on the meter, and display the card in your window on the appropriate date. The meter reader will record the information through the window of your home or garage.
See our FAQ for additional information on reading a meter, or feel free to call our customer contact representatives with any questions at 1-800-895-4999.
A number of factors can require us to estimate the reading on your meter. These factors may include poor weather conditions or equipment problems with the computer systems that record meter readings.
Meter Reading for Your Final Bill
If you have any questions regarding the meter reading for your final bill, please contact us at 1-800-895-4999.
Instructions for Your Meter Reader
It helps our meter readers to know if you've changed any conditions at your home, and we appreciate the information. Such conditions may include a new dog in your yard or that you moved your meter during a construction project. If any conditions have changed at your home that you feel we need to know about, please call us at 1-800-895-4999. We'll add the information to your account and make it available to our meter readers.
Colored Tags on Your Meter
The color-coding of meter tags varies by state. A red tag typically means the meter has been locked for non-payment. A green or gray tag means the meter is in normal working status.
Smart Meters, Privacy, and Radio Frequency
At the most basic level, the term “smart meter” refers to a meter that measures your energy use and can communicate that use directly to the utility without the need for in-person meter readings. By communicating on their own, these meters allow utilities to manage electric distribution systems more efficiently, reduce costs, improve service reliability, and offer customers more options for managing their electricity use.
Learn more about smart meters, privacy, and radio frequency (RF) technology.
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