Medical Affordability Program

The Medical Affordability Program is a special energy assistance program available from Xcel Energy and our partner, the Energy CENTS Coalition, a community-based organization that promotes more affordable utility service for low- and fixed-income Minnesotans with special medical needs. The program will launch on January 15, 2018.

Based on household income, the customer will be required to pay a set amount each month for electricity. Each time a payment is made, Xcel Energy will retire a portion of the past due amount on the bill.

The program is available to Xcel Energy customers who meet all of the following requirements:

Have certified medical circumstances and an income level up to 50 percent of the Minnesota State Median Income Guidelines (SMI). Availability may be extended to qualifying customers up to 60 percent of SMI according to availability of remaining annual program funds. The Company will offer customer benefits with the objective of limiting the percentage of household income used for the cost of electricity. Customers in arrears are required to agree to a payment plan.
Pay their monthly Xcel Energy bill on time. If they fall behind on payments, they will be removed from the program and ineligible to reapply until the next calendar year. They may be subject to service disconnection as well.
Notify Energy CENTS Coalition if they move or if household income changes.
Agree to program terms and conditions.