COVID-19 Response Alert

COVID-19 Response: Alert

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Customer Support

Colorado Energy Assistance

Energy Assistance funds may be available to assist you with your energy bills or provide weatherization services for your home.

IMPORTANT NOTE: Because COVID-19 is creating financial challenges for many people and families, new funding is available to help cover energy bills, and application deadlines have been extended. See below for additional details.

Get Help Paying Your Bill

Are you struggling to pay your bill? If you need more time to pay the amount owed, we can help with a pay arrangement or give you information about how to apply for energy assistance.

If you are able to pay the amount owed within three months, it’s easy to set up pay arrangements online through My Account. You can also call us at 800-895-4999 to discuss pay arrangements with our representatives and receive referrals to community resources. We’re here to help.

Community Resources

2-1-1 National Support Hotline

The 2-1-1 statewide resource is free, and it provides you with referrals to agencies or organizations within the community. Included is information on crisis intervention programs, and details for other programs such as utility assistance. 

Contact Information:

Low-Income Energy Assistance Program (LEAP)

LEAP is a federally funded program that helps Colorado families, seniors, and individuals pay a portion of their winter home heating costs. Eligibility is determined by a percentage of the poverty level index.

IMPORTANT COVID 19 assistance updates:

If your income and/or ability to pay your energy bills have been affected by COVID 19 circumstances, you can apply for monetary assistance.

The deadline to apply for energy assistance in 2020 has been extended from April 30 to September 30. If you have not applied for funds, we encourage you to do so as soon as possible. Funding is currently available but may run out at any time. If you previously applied and were denied we encourage you to reapply. Funding opportunities have changed and you may now be eligible for these funds. Website: (external URL)

Contact Information:

Energy Outreach Colorado (EOC)

EOC provides grants to affordable housing organizations, multi-family residences, and non-profit facilities to pay for energy efficiency upgrades. In addition, they administer grants from the Governor’s Energy Office to weatherize affordable multi-family residences.

Some of these programs go beyond a one-time benefit on your energy bill. You can also access other energy saving programs including Energy Outreach Colorado’s Crisis Intervention to help repair and/or replace broken heating systems, or the Colorado Energy Office’s Weatherization Assistance that provides insulation and air sealing in your home.

Contact Information:

Energy Saving Tip Icon

Energy Saving Tip

Rather than crank up your heat in the winter, keep your thermostat at a moderate level and bundle up. (Who doesn't love fuzzy slippers?)

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Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.