Through the efforts of state and local agencies, low-income advocates and Xcel Energy’s personal accounts department, our customers can get help with bill payment problems and gain access to weatherization services for their homes.
Each year, we contribute millions of dollars to energy assistance programs throughout our service area.
Here's a snapshot of the ways we support energy assistance programs:
If you or anyone you know needs a helping hand with energy bills, please call us at 1-800-895-4999. You can find out about payment arrangements and available state and federal financial energy assistance for eligible households. Energy Assistance helps pay home heating costs. Households with the lowest incomes and highest energy costs receive the greatest benefit.
The Energy Assistance Portal (EAP) is available only to energy assistance agencies: a) With a valid state vendor agreement, and b) That have registered with Xcel Energy. Energy assistance agencies can use this portal to view account information, billing and payment history, premises and usage history, and to pledge funds to the account. Energy assistance agencies can access customer information only when a customer data-sharing release is on file and only for the purpose of pledging funds.
As required by law, Xcel Energy offers a $15 discount for low-income customers every 30 days. This program is only available to seniors, 62 years old and/or disabled.
The Reach Out for Warmth fuel fund is designed to assist low-income households and those just above income guidelines.
State of Minnesota, local, and federal government funds all contribute to the ROFW program. The State’s Energy Assistance Program (EAP) as well as LIHEAP are major contributors to the program.
The Reach Out for Warmth utility and heating bill assistance program is funded from corporate and individual donations. Dial 1-800-657-3710.
Guide to Home Energy Savings (PDF)
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