Customer Support

Energy Assistance

Through the collaborative efforts of state and local agencies, low-income advocates and Xcel Energy’s personal accounts department, our customers can get help with bill payment problems and gain access to weatherization services for their homes.

Each year, we contribute millions of dollars to energy assistance programs throughout our service territory.

Here's a snapshot of the ways we support energy assistance programs:

Get Help Paying Your Bill

If you or anyone you know needs a helping hand with energy bills, please call us at 1-800-895-4999 to find out about payment arrangements and available state and federal financial energy assistance for eligible households. The Energy Assistance Program (EAP) helps pay home heating costs. Households with the lowest incomes and highest energy costs receive the greatest benefit

Energy Assistance Portal (EAP)

The Energy Assistance Portal (EAP) is available only to energy assistance agencies: a) With a valid state vendor agreement, and b) That have registered with Xcel Energy. Energy assistance agencies can use this portal to view account information, billing and payment history, premises and usage history, and to pledge funds to the account. Energy assistance agencies can access customer information only when a customer data-sharing release is on file and only for the purpose of pledging funds.

Resources to Help Manage Your Bill

Guide to Home Energy Savings (PDF)

Energy Saving Tip

Turn off your lights when you leave the room—even if you'll only be gone for a moment. Contemporary light bulbs require very little energy to turn "on."

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May is National Electric Safety Month

Before beginning an outdoor project, be aware of overhead electric lines and keep yourself, your ladders and tools at least 10 feet away from them.

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