Through the collaborative efforts of state and local agencies, low-income advocates and Xcel Energy’s personal accounts department, our customers can get help with bill payment problems and gain access to weatherization services for their homes.
Each year, we contribute millions of dollars to energy assistance programs throughout our service territory.
Here's a snapshot of the ways we support energy assistance programs:
If you or anyone you know needs a helping hand with energy bills, please call us at 1-800-895-4999 to find out about payment arrangements and available state and federal financial energy assistance for eligible households. The Energy Assistance Program (EAP) helps pay home heating costs. Households with the lowest incomes and highest energy costs receive the greatest benefit
The Energy Assistance Portal (EAP) is available only to energy assistance agencies: a) With a valid state vendor agreement, and b) That have registered with Xcel Energy. Energy assistance agencies can use this portal to view account information, billing and payment history, premises and usage history, and to pledge funds to the account. Energy assistance agencies can access customer information only when a customer data-sharing release is on file and only for the purpose of pledging funds.
Guide to Home Energy Savings (PDF)
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