Source of Information We Collect
We may obtain information about you through various sources, including:
- Phone, fax, email, social media and other means by which you communicate with us
- A utility meter we have installed at your home or business
- Xcel Energy websites, social media pages, mobile applications and other interactive assets that you access
- Surveys, contests, and promotions
- Our parent, affiliate or subsidiary companies
- Our service providers and other third parties
Information we collect
Information we may obtain about you includes:
- Contact information, such as: name, postal address, email address and phone number
- Demographic data, such as: date of birth, home ownership status and household income
- Details about your home, such as: dwelling age, size and type, details about appliances and other energy-related equipment used in the home or building
- Customer service addresses
- Information about participation in our renewable energy, energy efficiency or energy conservation programs
- Account history with Xcel Energy
- User name or ID and password for an account you establish on our website(s)
- Energy usage data specific to your account
- Credit report information
- Your social security number
How we use the information we collect
We may use the information we obtain about you to:
- Establish an account with Xcel Energy
- Provide, bill and collect for Xcel Energy products and services
- Respond to your questions and comments
- Administer your participation in events, programs, surveys and other promotions
- Operate, evaluate and improve our business
- Create de-identified energy usage data
- Protect against and prevent fraud
- Comply with legal and regulatory requirements
Information disclosure & release forms
You can access your own customer account information and energy usage data.
Customer Self-Service Option
There are situations in which we may share/disclose information about you without obtaining your consent, including these:
- Within our enterprise to those with a business need
- When required or permitted by law or regulation
- With service providers that assist us in providing products and services
- Aggregated or de-identified energy usage data to third parties
- Referral of past due account for collection/sale
- Transfer of service rights to another utility provider
Situations in which we share/disclose information only after obtaining your written consent include:
- Energy usage data that has not been de-identified to a third party
- Release of information other than energy usage data, such as service verification letters and credit reference letters
- HomeSmart disclosure authorization
Customer Energy Usage Data Release Forms
One-time release of information other than Customer Energy Usage Data
HomeSmart Disclosure Authorization/Data Privacy Forms
Disclaimer
Xcel Energy treats information about customers as private. Customers are not required to authorize the disclosure of their information to a third party, and any decision by a customer not to authorize disclosure will not affect the customer’s utility services. Note that Xcel Energy will have no control over information disclosed pursuant to the customer’s consent request, and will not be responsible for monitoring or taking any steps to ensure that the third party recipient the customer has authorized maintains the confidentiality of the information or uses it only as authorized by the customer.
