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Customer Support

Privacy Policy & Customer Data Access

Protecting our customers’ information is of utmost importance to us. We value our relationships with our customers, and it is important to us to retain their trust.

Xcel Energy Privacy Policy (PDF)  (en Español)

View more information about issues regarding your privacy by visiting our Customer Data & Privacy page. Key elements of our privacy policy are outlined below, and contained in our Privacy Notice provided to all customers annually.

Source of Information We Collect

We may obtain information about you through various sources, including:

Information we collect

Information we may obtain about you includes:

How we use the information we collect

We may use the information we obtain about you to:

Information disclosure & release forms

You can access your own customer account information and energy usage data.

Customer Self-Service Option

There are situations in which we may share/disclose information about you without obtaining your consent, including these:

Situations in which we share/disclose information only after obtaining your written consent include:

Customer Energy Usage Data Release Forms

One-time release of information other than Customer Energy Usage Data

HomeSmart Disclosure Authorization/Data Privacy Forms

Disclaimer

Xcel Energy treats information about customers as private. Customers are not required to authorize the disclosure of their information to a third party, and any decision by a customer not to authorize disclosure will not affect the customer’s utility services. Note that Xcel Energy will have no control over information disclosed pursuant to the customer’s consent request, and will not be responsible for monitoring or taking any steps to ensure that the third party recipient the customer has authorized maintains the confidentiality of the information or uses it only as authorized by the customer.

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Energy Saving Tip

Make sure to regularly change the air filters on your HVAC system (at least once per month). Old, clogged filters are far less efficient than new ones.

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Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.