Scammers claiming to be from Xcel Energy are contacting our customers by phone, email, and in person. They are attempting to trick our customers into paying money with the threat of consequences (such as their power being turned off) if they do not comply.
If you have any doubt about the authenticity of someone claiming to be with Xcel Energy and asking for payment, we recommend that you hang up and check your account status using My Account or our mobile app, or call Xcel Energy Customer Service at 800-895-4999 or our Business Solutions Center at 800-481-4700* (M–F, 8 a.m.–5 p.m.).
By calling us at these numbers, you can always count on a legitimate representative helping you with your billing and payment questions.
If you have been the victim of a scam or attempted scam, please contact Xcel Energy Customer Service at the number above to report your experience. The information you provide will be shared with federal investigators to aid in a possible criminal investigation. You should also contact local authorities to file a criminal complaint.
*When contacting our Business Solutions Center to obtain billing and payment information, please be prepared to enter your complete account number in our automated phone system. We are making changes to increase the security of your account information.
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