Customer Support

Avoiding Scams

Don't fall victim to a scammer

Xcel Energy customers have been targeted by scams. Here's how to protect yourself.

Scammers claiming to be from Xcel Energy are contacting our customers by phone, email, and in person. They are attempting to trick our customers into paying money with the threat of consequences (such as their power being turned off) if they do not comply.

 

If you have any doubt about the authenticity of someone claiming to be with Xcel Energy and asking for payment, we recommend that you hang up and call Xcel Energy Customer Service at 1-800-895-4999 or our Business Solutions Center at 1-800-481-4700* (M–F, 8 a.m.–5 p.m).

By calling us at these numbers, you can always count on a legitimate representative helping you with your billing and payment questions.

If you have been the victim of a scam or attempted scam, please contact Xcel Energy Customer Service at the number above to report your experience. The information you provide will be shared with federal investigators to aid in a possible criminal investigation. You should also contact local authorities to file a criminal complaint.

*When contacting our Business Solutions Center to obtain billing and payment information, please be prepared to enter your complete account number in our automated phone system. We are making changes to increase the security of your account information.

Scam alert poster for business owners

Employment scams Employment scams
Phone scams Phone scams
Email scams Email scams
In-person scams In-person scams

Energy Saving Tip

Make sure to regularly change the air filters on your HVAC system (at least once per month). Old, clogged filters are far less efficient than new ones.

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Gas Meter Safety

Keep your natural gas meter dry and clear of snow and ice at all times to avoid the potential for dangerous indoor natural gas buildup.

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