Customer Support

Understanding Your Business Rates

Discover the elements driving your energy rate

We'd like to help you understand the rates on your company's energy bill.

Overview

Several major factors influence your company's energy bill. These include:

  • Customer type (residential vs. business)
  • Energy usage
  • Fuel costs
  • Optional services (e.g., participation in services, products, or programs that carry an associated cost or discount)
  • Location-based fees, taxes, and riders
  • Seasonality
  • Usage patterns (for Time of Day rates)

Other factors may be contributing to your bill. Refer to your individual bill for more information—and feel free to give our Business Solution Center a call at 1-800-481-4700, if you have any questions. Hours of operation are 8:00 a.m. to 5:00 p.m.

Some of these factors—such as fuel costs—change frequently. Others are more static. All rates and rate changes for customers must be approved by your state's energy agency in advance.

Rates for electric and natural gas services are based on schedules. Schedules are determined by the type of customer you are (residential or business), usage patterns, and other characteristics.

For general rate information, please refer to the rate cards. For more specific, technical details, you may review the rate books (linked below).

Business Rates

Small General Service is available to any non-residential customer for single- or three-phase electric service supplied through one meter where the monthly peak usage is less than 25 kW. Your monthly bill will show a Basic Service Charge and an Energy Charge.

General Service is available to any non-residential customer for single- or three-phase electric service. This is a demand-metered service for customers whose monthly peak usage exceeds 25 kW.  It can be supplied at any of four nominal voltages.  Your monthly bill will show a Basic Service Charge, an Energy Charge and a Demand Charge.

Time of Day Service provides higher energy prices during on-peak times, when electricity is more expensive to generate. It provides lower prices during off-peak times, when electricity is less expensive to generate. On-peak times are 9 a.m. to 9 p.m., Monday through Friday, except on holidays. Customers can save money on this pricing method if a substantial portion of their energy usage occurs during the off-peak hours.  Minimum term is 12 months. This alternative pricing method can be applied to Small General Service, General Service and other rates.  See rate card or rate book for prices, exceptions and details.

The above is a partial list of the available rates. For additional rate information, refer to the rate card and resources below. These include information about Energy-Controlled Service (Non-Demand Metered), Limited Off-Peak Service, Peak Controlled Rate Options and Controlled Air Conditioning discounts.

Natural Gas Service is based on the volume of natural gas used (measured in units of 100 cubic feet), as recorded on your gas meter and shown on your bill. But for consistency purposes, your gas volumes are adjusted for their actual heat content, which is measured in therms.

Service plans options include Commercial Firm Service, Commercial Demand Billed Service, Interruptible Service, and Interruptible Transportation Service.

For additional natural gas rate information, refer to the rate card or rate book and other resources below. These include information about Basic Service Charges, Distribution Charges, Cost of Gas (COG) Charges, Pressure Correction Adjustment, and Heat Content Adjustment,

Additional information

Minnesota Rates, Rights, and Service Rules
Natural Gas Rate Card for Business Customers (PDF)
Electric Rate Card for Business Customers (PDF)
Fuel Cost Charge
Cost of Gas (PDF)
Rate Riders (PDF)
Inside Your Electric Bill — Environmental Disclosures & Costs (PDF)

Electric Rate Book

Electric Rate Book, Section 1: Table of Contents
Electric Rate Book, Section 2: Contact List
Electric Rate Book, Section 3: Service Area
Electric Rate Book, Section 4: Technical Terms and Conditions
Electric Rate Book, Section 5: Rate Schedules
Electric Rate Book, Section 6: Rules and Regulations
Electric Rate Book, Section 7: Contracts
Electric Rate Book, Section 8: Customer Service Forms
Electric Rate Book, Section 9: Cogeneration
Electric Rate Book, Section 10: Distributed Resources
Electric Rate Book, Section 11: Customer Rights

Natural Gas Rate Book

Natural Gas Rate Book, Section 1: Table of Contents
Natural Gas Rate Book, Section 2: Contact List
Natural Gas Rate Book, Section 3: Service Area
Natural Gas Rate Book, Section 4: Technical Terms and Conditions
Natural Gas Rate Book, Section 5: Rate Schedules
Natural Gas Rate Book, Section 6: Rules and Regulations
Natural Gas Rate Book, Section 7: Contracts
Natural Gas Rate Book, Section 8: Customer Service Forms
Natural Gas Rate Book, Section 9: Customer Rights

Energy Saving Tip

Have your home checked for leaky ducts, drafts around doors and windows, fireplace dampers, and other places where air might escape.

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Gas Meter Safety

Keep your natural gas meter dry and clear of snow and ice at all times to avoid the potential for dangerous indoor natural gas buildup.

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