- My Account
Save Money & Energy
Safety & Operation
- Energy Partners
EAU CLAIRE, Wis. - Xcel Energy officials said today the company voluntarily is extending for 30 days winter service disconnection protections for some low-income customers in Wisconsin.
The extension – to May 15 – is in response to last week’s announcement that Wisconsin will receive an additional $26.2 million in federal heating assistance funding.
“We are pleased that our state officials and congressional delegation have persuaded Congress and the president to provide additional funds to help our low-income customers pay to heat their homes this winter, during which we experienced some record high fuel prices,” said Mike Swenson, president and CEO of Northern States Power Company-Wisconsin, an Xcel Energy company.
“Xcel Energy is offering this 30-day extension of provisions of Wisconsin’s Cold Weather Rule to give the state time to allocate the additional funds.”
Wisconsin’s Cold Weather Rule helps protect residential energy customers from service disconnections affecting their primary heating source during the cold winter months. The rule was adopted by the Public Service Commission of Wisconsin, and it is in effect annually from Nov. 1 through April 15.
Eligible for Xcel Energy’s 30-day extension of Cold Weather Rule protections are customers who already are receiving federal heating assistance and those who have set up payment plans under the moratorium.
Xcel Energy encourages other natural gas and electricity customers with overdue accounts to promptly contact the company’s 24-hour residential customer service line at 1-800-895-4999 to make payment arrangements.
Our products and services differ based on state. Please select your state (or the state you're interested in) from the list to the left.
Why do our products and services differ based on state? Because our business is regulated by state. We have regulated operations in eight Western and Midwestern states. The different regulatory body for each state we serve determines what products and services we deliver in that state.