Customer Support

Outdoor Lighting Outage Information

Do you have an outdoor lighting outage? Report it now.

Overview

Cities are encouraged to share our online outage reporting website and phone number (1-800-960-6235) with residents through bill inserts and newsletters. This may ease your workload, and the sooner a report is made, the sooner we can make necessary repairs.

Repairing Outages

Repairs that Xcel Energy is responsible for are normally completed within two business days from the time we receive notice from a customer. If you need additional information on an outage, please call us at 1-800-960-6235.

Energy Saving Tip

Turn off your lights when you leave the room—even if you'll only be gone for a moment. Contemporary light bulbs require very little energy to turn "on."

Preventing Carbon Monoxide Poisoning

Install carbon monoxide detectors and annually hire a qualified contractor to inspect your home for proper ventilation.

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