Customer Support

Outdoor Lighting Outage Information

Do you have an outdoor lighting outage? Report it now.


Cities are encouraged to share our online outage reporting website and phone number (1-800-960-6235) with residents through bill inserts and newsletters. This may ease your workload, and the sooner a report is made, the sooner we can make necessary repairs.

Repairing Outages

Repairs that Xcel Energy is responsible for are normally completed within two business days from the time we receive notice from a customer. If you need additional information on an outage, please call us at 1-800-960-6235.

Energy Saving Tip

Set your hot water heater to no higher than 120 degrees Fahrenheit. This isn't just energy smart—it's also safer, since it reduces the likelihood of accidental burns.

Gas Meter Safety

Keep your natural gas meter dry and clear of snow and ice at all times to avoid the potential for dangerous indoor natural gas buildup.

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