Customer Support

Outdoor Lighting Outage Information

Do you have an outdoor lighting outage? Report it now.


Cities are encouraged to share our online outage reporting website and phone number (1-800-960-6235) with residents through bill inserts and newsletters. This may ease your workload, and the sooner a report is made, the sooner we can make necessary repairs.

Repairing Outages

Repairs that Xcel Energy is responsible for are normally completed within two business days from the time we receive notice from a customer. If you need additional information on an outage, please call us at 1-800-960-6235.

Energy Saving Tip

Install ceiling fans to keep cool air circulating so you can turn down your air conditioner. Still, make sure to turn off your fan when you leave the room.


Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.

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