Customer Support

Winter Construction

In most cases, Xcel Energy can install services all year. However, you can avoid winter construction charges (PDF) by having your site ready for service before winter conditions exist.

Winter conditions include any of the following:

The construction crew foreman will determine whether winter conditions exist prior to installing your service. Where severe winter conditions exist, the customer may choose to take temporary service. The designer will provide you with a cost estimate.

If a natural gas main is not available on the side of the street on which you are building, notify Xcel Energy by October 1 so we can make the necessary arrangements to serve you.

Standard installation is considered an installation of a service lateral only.

Gas service laterals are facilities installed from the gas main to the Xcel Energy designated delivery point of connection to the customer’s structures.

Electric service laterals are underground or overhead secondary voltage conductors from the transformer or the closest underground pedestal to the Xcel Energy designated customer’s electric service entrance equipment.

Therefore, installation of any necessary additional cable, transformer and/or other equipment is considered non-standard and must be individually priced. Consideration of these charges should be determined prior to lot pricing. Contact the Builders Call Line for information on who the electric designer will be to provide you with a cost estimate.

You may incur additional charges for surface or subsurface conditions that impede the installation of distribution facility.

Additional Resources

Installing and Connecting Service

Energy Saving Tip

Turn off your lights when you leave the room—even if you'll only be gone for a moment. Contemporary light bulbs require very little energy to turn "on."

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Maintaining Customer-Owned Service Lines

If you have gas or electric lines feeding a detached garage, workshop, pool heater, outdoor gas grill, or other location on your property, you need to know that you are responsible for maintaining them.

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