Customer Support

Storm Center

If you suspect a gas leak, leave your home or business immediately and call 1-800-895-2999 or 911.

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Storm Updates

Get the latest detail on power restoration progress with additional tips and resources to keep you informed.

Get storm updates

Text OUT to 98936 to report an outage or text STAT to check the status of your outage.

My power's out. Now what?

Check for mast damage 

The mast will either be on your roof (JPG), or on the side of your home (JPG). If it has been damaged during a storm, you will need to contact an electrician for repairs before we can reconnect service. It is possible that we may be able to provide a temporary connection until your electrician can come out to fix it. Please note that your city may require an inspection.

Learn more

Keep your food safe

To maintain refrigerator and freezer temperatures, keep doors closed as much as possible. A full freezer will stay at freezing temperatures for approximately two days and a half-full freezer approximately one day.

Learn more

Stay away from downed power lines 

Touching a live line or anything near a downed power line (such as a fence, puddle, car, etc.) can cause electricity to be transmitted through your body. This could result in serious injury and even death.

If a power line has fallen onto a vehicle, stay away and seek help right away by calling 911. If you are in the vehicle, wait inside the vehicle until help arrives. You are safe from electrical shock as long as you stay inside the vehicle.

If you must leave the vehicle due to fire or other life-threatening reasons, leap clear of the vehicle, landing with both feet together. Don't hold the door while leaping, and once on the ground, hop or shuffle away – do not run.

If you come across a downed power line, leave the area and report it immediately by calling 1-800-895-1999.

Use caution with appliances

Turn off appliances and other electrical equipment (including air conditioning), to avoid a high load on the system once electricity is restored. Leave one light switch turned on so you’ll know when electricity service has been restored.

If you need to cook during an outage, use a properly vented fireplace, a camp stove, or a can of Sterno. Be sure, however, that there is adequate ventilation. Never use charcoal indoors. If you have a natural gas stove or oven without an electric ignition, you can use that as well.

Get answers to the common questions asked about outage. Outage FAQ

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How your power is restored

Energy Saving Tip

Want to make a strong statement about energy efficiency? Consider whether your home might be a good candidate for a green roof, solar panels, or a geothermal system.

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Gas Meter Safety

Keep your natural gas meter dry and clear of snow and ice at all times to avoid the potential for dangerous indoor natural gas buildup.

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