The mast will either be on your roof (JPG), or on the side of your home (JPG). If it has been damaged during a storm, you will need to contact an electrician for repairs before we can reconnect service. It is possible that we may be able to provide a temporary connection until your electrician can come out to fix it. Please note that your city may require an inspection.
To maintain refrigerator and freezer temperatures, keep doors closed as much as possible. A full freezer will stay at freezing temperatures for approximately two days and a half-full freezer approximately one day.
Touching a live line or anything near a downed power line (such as a fence, puddle, car, etc.) can cause electricity to be transmitted through your body. This could result in serious injury and even death.
If a power line has fallen onto a vehicle, stay away and seek help right away by calling 911. If you are in the vehicle, wait inside the vehicle until help arrives. You are safe from electrical shock as long as you stay inside the vehicle.
If you must leave the vehicle due to fire or other life-threatening reasons, leap clear of the vehicle, landing with both feet together. Don't hold the door while leaping, and once on the ground, hop or shuffle away – do not run.
If you come across a downed power line, leave the area and report it immediately by calling 1-800-895-1999.
Turn off appliances and other electrical equipment (including air conditioning), to avoid a high load on the system once electricity is restored. Leave one light switch turned on so you’ll know when electricity service has been restored.
If you need to cook during an outage, use a properly vented fireplace, a camp stove, or a can of Sterno. Be sure, however, that there is adequate ventilation. Never use charcoal indoors. If you have a natural gas stove or oven without an electric ignition, you can use that as well.
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