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Performance Measures

Xcel Energy annually sets goals to ensure performance around strategic priorities. The table below includes corporate and business unit targets, 2013 results and 2014 goals, specific to our strategic priorities.

Performance Measures
Priority 2013 Goal 2013 Performance 2014 Goal
Safety Achieve public safety index rating of 100 Achieved public safety index rating of 135 Achieve public safety index rating of 100
Achieve OSHA recordable incident rate of 1.42 or lower Achieved OSHA recordable incident rate of 1.24 Achieve OSHA recordable incident rate of 1.17 or lower
Customer Focus N/A Managed growth of operating and maintenance expenses at 5.9 percent Manage growth of operating and maintenance expenses at 2.2 percent
Achieve customer value survey rating of 85 percent Achieved customer value rating of 87 percent Achieve customer value survey rating of 86 percent
Workforce Development Achieve employee engagement survey rate of 82 Achieved employee engagement survey rate of 81.5 Achieve employee engagement survey rate of 82
Operational Excellence Achieve SAIDI (System Average Interruption Duration Index) of 80 minutes Achieved SAIDI rate of 81 minutes; based on IEEE methodology, achieved a SAIDI rate of 95 minutes Achieve SAIDI rate of 97 minutes, based on IEEE methodology1
Achieve UOR (Unplanned Outage Rate) of 5.5 Achieved UOR of 5.1 Achieve UOR of 5.0
Attractive Return for Shareholders Meet earnings target range of $1.85 to $1.95 Ongoing diluted earnings per share were $1.95 Meet earnings target range of $1.90 to $2.05 per share
Meet authorized return target of 9.15 to 9.25 percent Earned authorized return of 9.43 percent Meet authorized return target of 8.84 to 9.05 percent
Environment Achieve SO2 intensity of 3.57 lbs/MWh Achieved SO2 intensity of 3.11 lbs/MWh Achieve SO2 intensity of 2.83 lbs/MWh
Achieve NOx intensity of 1.87 lbs/MWh Achieved NOx intensity of 1.79 lbs/MWh Achieve NOx intensity of 1.74 lbs/MWh
Reduce CO2 emissions 20 percent from 2005 levels by 2020 Reduced CO2 emissions 19 percent from 2005 levels Reduce CO2 emissions 20 percent from 2005 levels by 2020
Achieve energy savings of 874 GWh2 Achieved energy savings of 916 GWh2 Achieve energy savings of 878 GWh2
Meet Colorado and Minnesota Renewable Energy Standard goals of 30 percent by 2020 Estimated compliance with all state renewable standards and objectives through at least 2020 Meet Colorado and Minnesota Renewable Energy Standard goals of 30 percent by 2020
Strong Community and Civic Engagement Achieve 44 percent employee participation in the annual United Way campaign Achieved 47 percent employee participation in the annual United Way campaign Achieve 48 percent employee participation in the annual United Way campaign
1 Starting in 2014, Xcel Energy will calculate and track SAIDI performance using methodology provided by the Institute of Electrical and Electronics Engineers (IEEE); this methodology is more commonly used in the industry and incorporating it improves our ability to benchmark Xcel Energy’s performance against other utilities.

2 Includes only results for Colorado, Minnesota and New Mexico. Total energy savings for customers in all states was about 985 GWh in 2013.