Customer Support

Start, Stop, Transfer FAQ

Before You Move

When will my start, stop, or transfer request be processed? When will my start, stop, or transfer request be processed?
When should I provide notice of my move? When should I provide notice of my move?
How do I know if you provide service to my new address? How do I know if you provide service to my new address?
What areas do you serve? What areas do you serve?
What’s the best way to contact you regarding my move? What’s the best way to contact you regarding my move?
What if I need service at two addresses at once, for a period of overlap, during my move? What if I need service at two addresses at once, for a period of overlap, during my move?
I am a landlord. How do I start service for new tenants? I am a landlord. How do I start service for new tenants?

When You Move In

Will my service be on when I move in? Will my service be on when I move in?
How can I determine the average bill for my service address? How can I determine the average bill for my service address?
Can you help me transfer my other home services? Can you help me transfer my other home services?

Service Costs & Fees

Is there a fee to complete a start, stop or transfer of service? Is there a fee to complete a start, stop or transfer of service?
Do I have to pay a deposit when I open a new account? Do I have to pay a deposit when I open a new account?
Why does Xcel Energy require some customers to pay a deposit? Why does Xcel Energy require some customers to pay a deposit?
When will my security deposit be refunded? When will my security deposit be refunded?

Energy Saving Tip

What's the point in filling your home with cool or warm air, only to have it disappear? Invest in high quality insulation to help keep temperature-controlled air where it belongs.

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Maintaining Customer-Owned Service Lines

If you have gas or electric lines feeding a detached garage, workshop, pool heater, outdoor gas grill, or other location on your property, you need to know that you are responsible for maintaining them.

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