Customer Support

Start, Stop, Transfer FAQ

Start, Stop, Transfer Basics

When will my start, stop, or transfer request be processed? When will my start, stop, or transfer request be processed?
When should I provide notice of my move? When should I provide notice of my move?
How do I know if you provide service to my new address? How do I know if you provide service to my new address?
What areas do you serve? What areas do you serve?
What’s the best way to contact you regarding my move? What’s the best way to contact you regarding my move?
What if I need service at two addresses at once, for a period of overlap, during my move? What if I need service at two addresses at once, for a period of overlap, during my move?
I am a landlord. How do I start service for new tenants? I am a landlord. How do I start service for new tenants?

Costs & Fees

Is there a fee to complete a start, stop or transfer of service? Is there a fee to complete a start, stop or transfer of service?
Do I have to pay a deposit when I open a new account? Do I have to pay a deposit when I open a new account?
When will my security deposit be refunded? When will my security deposit be refunded?

What to Expect When You Move In

Will my service be on when I move in? Will my service be on when I move in?
How can I determine the average bill for my service address? How can I determine the average bill for my service address?
Can you help me transfer my other home services? Can you help me transfer my other home services?

Energy Saving Tip

Rather than crank up your heat in the winter, keep your thermostat at a moderate level and bundle up. (Who doesn't love fuzzy slippers?)

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Electrical Appliance Safety

Always keep appliances clean, operating properly, and clear of obstructions. Unplug them when cleaning or repairing to avoid serious injury.

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