Customer Support

Site Requirements

When considering the layout for a new building or home, it's critical to keep in mind that the project design must comply with a set of clearance and installation requirements for natural gas and electric utilities. It may also be necessary to provide easements for the new equipment placed on the property. Please see Designing Your Project to get more information on utility layout and required easements.

Electric Standards

Our Xcel Energy Standards of Installation and Use Manual (PDF) is your best resource to find and share information with all trades supporting your project. Work with your assigned Xcel Energy representative to find out how this information applies to your project.

Commonly used requirements have been included below for easy access.

Underground Pad Mount Transformers Underground Pad Mount Transformers
Secondary Connection Cabinets (SCC) Secondary Connection Cabinets (SCC)
Electric Meter Installation Standards Electric Meter Installation Standards

Natural Gas Line Trenching and Backfill Requirements

Depth of Cover over Natural Gas Mains Depth of Cover over Natural Gas Mains
Depth of Cover over Natural Gas Services Depth of Cover over Natural Gas Services
Required Backfill Required Backfill

Natural Gas and Electric Line Joint Trench Requirements

Joint Trench Installation Requirements Joint Trench Installation Requirements
Installing Plastic Conduits or "Sleeves" Installing Plastic Conduits or "Sleeves"

Safety Information

Installation and Connection Resources


Installing and Connecting Service FAQ

Site Readiness Checklist (PDF)

Energy Saving Tip

Make sure to regularly change the air filters on your HVAC system (at least once per month). Old, clogged filters are far less efficient than new ones.

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Maintaining Customer-Owned Service Lines

If you have gas or electric lines feeding a detached garage, workshop, pool heater, outdoor gas grill, or other location on your property, you need to know that you are responsible for maintaining them.

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