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Customer Support

Planning Your Project

Energizing your new home or business starts here.

We are excited to support your new project and look forward to becoming your energy provider. To prepare for the journey ahead, please review the key phases of installing and connecting service and tips to keeping your project on track.

Service Request Timeline


Installation and connection key phases

Detailed process map (PDF) 

Project Timeline: What to Expect

Service requests can take anywhere from 4 weeks to 6+ months to complete. The wide range is dependent on several factors, including:

We recommend you submit your service requests at least 90 days before your desired completion date to accommodate for these dependencies.

Tips for Keeping Your Project on Track

Complete your application

See the Applying for Service section to find out how and what you need to apply using our online application. If your project requires a new meter, it is important that the address on the application matches the address of inspection release. 

Provide a Site Plan or Plat of your new project

Visit our Site Requirements page to obtain equipment clearances and standards of installation. Safe and reliable service is our number one priority, and we will need to understand the layout of your project. Make sure to submit a site plan or plat with your application. 

Submit payment and contracts

 Your project may require a fee for the installation of new equipment. Visit Paying for Construction to see ways you can make a payment.Be sure to submit payment, signed contracts and signed utility easements, if required. 

Be "Site Ready" 

Please review the Site Readiness Checklist (PDF) to ensure your site is ready for installation of gas and/or electric facilities. This will ensure our crews can safely install new equipment in a timely manner.

Be aware of Weather and Digging Moratoriums 

Mud, ice, frost, and snow can all delay construction. Depending on the time of year, your project could encounter winter construction charges or be delayed due to mandated digging moratoriums by cities or counties. Work with your local authority to better understand any potential conflicts. Reference additional winter construction information.

Get inspected 

Before we can set your new meter, the public authority must submit an approved inspection to Xcel Energy. Reference Construction and Inspection to find more information.

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Ready for the next step?

Find out how and what you need to complete your request for new service.

See how to apply

Energy Saving Tip Icon

Energy Saving Tip

Energy-efficient appliances and light bulbs may cost a bit more up front, but they can save big money over the life of the product. Plus, some energy-efficient equipment may be eligible for rebates to offset the initial cost.

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Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.