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Customer Support

Meter Installation

It is important that your new meter is installed in a safe, maintained and easily accessible location.

We're dedicated to providing safe, economical and reliable service. Your assigned Xcel Energy representative will work with you to find a meter location that will fit your project needs. In most cases, Xcel Energy will need to receive a Certified Inspection prior to the scheduling of your new meter. Please see Construction & Inspection to find out more.

Meter Clearance Timeline

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Electric Meter Requirements

Our Xcel Energy Standards of Installation and Use Manual (PDF) is your best resource to find and share information on installation and clearance requirements.

Electric Meter Locations Electric Meter Locations
Self-Contained Electric Meter Sockets Self-Contained Electric Meter Sockets
Current Transformers (CTs) Current Transformers (CTs)

Natural Gas Meter Requirements

Natural Gas Meter Locations Natural Gas Meter Locations
Insulating Gas Meter Sets and Grounding Restrictions Insulating Gas Meter Sets and Grounding Restrictions

Installing concrete asphalt around the location of your new gas riser?

If you answered yes, you will need to install a plastic sleeve to create a void between your new gas riser and the asphalt or concrete.

Start Your Experience

On behalf of the entire Xcel Energy team, we look forward to serving you. To get the most out of your experience with Xcel Energy, take advantage of our many tools and programs to manage your energy.

Understand Your Bill

As a new customer, you're probably curious about where your dollars go and what your energy usage really means. Get all of these answers and more at our bill center.

My Account

With My Account, you can track energy usage, view billing history and pay bills and sign up for notifications. Register your account for an even better experience with Xcel Energy.

Solar Rewards

Through our Solar*Rewards® for Residences program, you install solar panels at your home so that you can produce your own energy. If you produce more than you need, the extra energy is added to our grid, and you receive a credit on your bill. Get started with solar today. Available in MN and CO only.

AC Rewards

Our AC Rewards program uses your smart Wi-Fi thermostat to help manage short term spikes in demand for electricity on hot summer days. By participating in the AC Rewards program, you help us ease the strain on the electrical grid during these peaks by cutting back just a little on the time your central air conditioner works to cool your home. Learn how you qualify. Available in MN and CO only.

Outages

To keep you informed and prepared for storms and outages, follow our Storm Center to track outages and give you the resources you need.

Mobile App

Our mobile app allows you to manage your account, stay informed about outages, and receive notifications your way, all on your phone. Download the mobile app today.

Resources and Contact Us Resources and Contact Us
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Energy Saving Tip

Turn off your lights when you leave the room—even if you'll only be gone for a moment. Contemporary light bulbs require very little energy to turn "on."

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Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.