Customer Support

Meter Installation

We're dedicated to providing safe, economical, and reliable service. It is important that your new meter is installed in a safe, maintained, and easily accessible location. Your assigned Xcel Energy representative will work with you to find a meter location that will fit your project needs. In most cases, Xcel Energy will need to receive a Certified Inspection prior to the scheduling of your new meter. Please see Construction & Inspection to find out more.

A service installation and connection screen

Meter Clearance Diagram (PDF)

Electric Meter Requirements

Our Xcel Energy Standards of Installation and Use Manual is your best resource to find and share information on installation and clearance requirements.

Electric Meter Locations Electric Meter Locations
Self-Contained Electric Meter Sockets Self-Contained Electric Meter Sockets
Current Transformers (CTs) Current Transformers (CTs)

Natural Gas Meter Requirements

Natural Gas Meter Locations Natural Gas Meter Locations
Insulating Gas Meter Sets and Grounding Restrictions Insulating Gas Meter Sets and Grounding Restrictions

Installing concrete asphalt around the location of your new gas riser?

If you answered yes, you will need to install a plastic sleeve to create a void between your new gas riser and the asphalt or concrete.

Start Your Experience

On behalf of the entire Xcel Energy team, we look forward to serving you. To get the most out of your experience with Xcel Energy, take advantage of our many tools and programs to manage your energy including a personalized account suite, a mobile app, and more. Cruise the website and see what opportunities you have as a customer.


Installing and Connecting Service FAQ

Site Readiness Checklist (PDF)

Energy Saving Tip

Heat or cool a smaller area by closing vents in rooms that are not in use. You’ll stay more comfortable when you're managing less air space.  

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Maintaining Customer-Owned Service Lines

If you have gas or electric lines feeding a detached garage, workshop, pool heater, outdoor gas grill, or other location on your property, you need to know that you are responsible for maintaining them.

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