Customer Support

Installing and Connecting Service - FAQ

 

Planning Your Project

How do I start the process for installing and connecting service? How do I start the process for installing and connecting service?
If I'm not currently an Xcel Energy customer, can I switch to Xcel Energy? If I'm not currently an Xcel Energy customer, can I switch to Xcel Energy?
How long will it take to complete my project? How long will it take to complete my project?

Applying for Service

Can I apply for service over the phone? Can I apply for service over the phone?
How do I know you received my application? How do I know you received my application?

Designing your Project

Can I have dual voltage at my site? Can I have dual voltage at my site?

Scheduling your Construction

I have a conflict with the date that Xcel Energy crews are scheduled to work on my site. What do I do? I have a conflict with the date that Xcel Energy crews are scheduled to work on my site. What do I do?

Meter Installation

How do I know where my meter should be placed on the building? How do I know where my meter should be placed on the building?

Energy Saving Tip

Energy-efficient appliances and light bulbs may cost a bit more up front, but they can save big money over the life of the product. Plus, some energy-efficient equipment may be eligible for rebates to offset the initial cost.

Preventing Carbon Monoxide Poisoning

Install carbon monoxide detectors and annually hire a qualified contractor to inspect your home for proper ventilation.

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