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Customer Support

Designing Your Project

We'll work to develop a design that's just right for you.

Once your application has been processed, you’ll be paired with an assigned Xcel Energy representative from our design team who will be your primary contact. They will provide cost-effective designs that support your project needs. In addition, they will act as the contact between you and Xcel Energy’s construction team once your project is ready for installation.

Service Request Timeline


Detailed process map (PDF)

Schedule a Design Meeting

When your project reaches the design phase, we’ll want to make sure we have all the information needed about your site in order to properly design the placement of electric and/or natural gas facilities. Your assigned representative will schedule a time to meet with you, as well as other trade partners who are supporting your project, such as an electrician or plumber.

Tips to Help Prepare for your Design Meeting

Review available guidelines and resources

Visit the Xcel Energy Standards and Use Manual (PDF) as well as the Site Requirements and the Meter Installation sections of our site.

Confirm your service needs

Verify your load or service size needs with all trade partners you plan to work with, including electricians, plumbers, etc., supporting your project.

Provide your Site Plan or Plat of your new project

Provide your assigned representative with your site plans and/or one-line diagrams

Include any additional services

Inform your assigned representative if your project requires temporary service or street lighting design if you have not yet applied for these services.

Discuss your renewable energy needs and opportunities

Work with your assigned representative to explore what opportunities are available to you. Inform them if you have renewable energy needs, such as solar.

Discuss landscaping plans

At your meeting, let your assigned representative know if you have any concerns you have regarding landscaping as well as restoration needs.

Check for service placement constraints

Discuss any constraints that may prohibit the placement of natural gas or electric facilities.

Utility Design and Layout Guidelines Utility Design and Layout Guidelines
Zero Lot Line Builds Zero Lot Line Builds
Resources and Contact Us Resources and Contact Us

Ready for the next step?

Continue here to learn about your options for any necessary payment prior to construction.

Learn about payment

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Energy Saving Tip

What's the point in filling your home with cool or warm air, only to have it disappear? Invest in high quality insulation to help keep temperature-controlled air where it belongs.

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Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.