Customer Support

Designing Your Project

We'll work to develop a design that's just right for you.

Once your application has been processed, you’ll be paired with an assigned Xcel Energy representative from our design team who will be your primary contact. They will provide cost-effective designs that support your project needs. In addition, they will act as the contact between you and Xcel Energy’s construction team once your project is ready for installation.


Detailed process map (PDF)

When your project reaches the design phase, we’ll want to make sure we have all the information needed about your site in order to properly design the placement of electric and/or natural gas facilities. Your assigned representative will schedule a time to meet with you, as well as other trade partners who are supporting your project, such as an electrician or plumber.

Tips to Help Prepare for your Design Meeting

Utility Design and Layout Guidelines

It is important that our natural gas and electric facilities are designed to be installed in a safe and accessible location. Your assigned Xcel Energy representative will work with you on a location that meets clearance and installation standards. 

Utility easements will be required for company owned facilities on private property. These land rights are needed to support the maintenance and operation of Xcel Energy's facilities and they outline the rights and responsibilities of both Xcel Energy and the landowner in the easement area. Please see the Site Requirements and section 2.10.1 in the Xcel Energy Standards of Installation and Use Manual for more information.

Zero Lot Line Builds

Please contact Xcel Energy as soon as possible if your project will be built to property line. While many jurisdictions permit a zero lot line development, it is still a requirement to leave room for natural gas and/or electric facilities. Please see Site Requirements and Section 2.10.1 in the Xcel Energy Standards of Installation and Use Manual for more information.


Installing and Connecting Service FAQ

Energy Saving Tip

Set your hot water heater to no higher than 120 degrees Fahrenheit. This isn't just energy smart—it's also safer, since it reduces the likelihood of accidental burns.

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Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.

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