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Customer Support

Construction and Inspection

Be prepared for your installation.

To ensure a safe and successful installation, your project site has to meet a set of requirements before our crews can start work. To avoid potential delays, use the checklist below to make sure your site is ready before crews arrive. For more information on clearances and standards of installation, please visit Site Requirements and Meter Installation.

Service Request Timeline

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Detailed process map (PDF)

Site Readiness Checklist

Foundation and backfill of structure is complete.

Major utilities are installed, including sewer and water

Place water service boxes on the building side of the utility easement to ensure our excavating equipment has proper clearance. If sub-surface drains are to be installed, please install them no less than 48” deep and place the service stub on the building side of the utility easement.

Areas of utility installation are (+/-) six inches of final grade

To ensure a safe and reliable system, it is important to install our facilities at proper depths and clearances. Please see Customer Responsibility section in Xcel Energy Standards of Installation and Use Manual (PDF).

Path to energy source is clear

A 10-foot wide path is clear of all obstacles from the meter to the energy source (pole, transformer, pedestal, or natural gas service tee). Area must be cleared between the property and right of way. Please do not landscape, plant trees, install sidewalks and/or paths until the utility installation is completed. Xcel Energy is not responsible for restoring these items if they are in place prior to construction.

Privately owned underground facilities are clearly marked

Identifying and labeling private lines such as septic systems, drain fields, sprinkler systems, wells, LP gas lines, etc., is very important. Xcel Energy is not responsible for damage to privately owned facilities that are not properly marked by the customer. Xcel Energy will ensure publicly owned facilities are located prior to the start of work.

Please see Section 2.11 Customer Responsibility and Section 4.3 Underground Service in the Xcel Energy Standards of Installation and Use Manual (PDF).

Lot numbers and lot corners are identified and staked

Lot numbers, lot corners and the address must be clearly marked before locates are called in. Multi-family developments that do not have a true lot number should stake the corner of the buildings.

When applicable, a curb and first layer of blacktop are installed

Please check with the local public authority on specification of required road base. In all areas of installation (+/-) six inches of final grade are required prior to installation.

Please see Section 2.11 Customer Responsibility and Section 4.3 Underground Service in the Xcel Energy Standards of Installation and Use Manual (PDF).

Where applicable, conduit installed under roadways should be staked

When practical, conduit should be a minimum of 5' from back of curb. Please see the Site Requirements section of our website to find information on installation requirements.

Sewer lateral or septic location and depth must be verified

Wisconsin and Michigan customers, please complete and submit the Sewer Mitigation Site Sketch (PDF) to BCL-WI@xcelenergy.com or upload with your digital application. If your sewer location is unknown, an Xcel Energy contractor may need access to the sewer piping in the basement to perform verification.

Meter Inspection Requirements Meter Inspection Requirements
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Learn what's needed in the final step of your project, meter installation.

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Energy Saving Tip

Turn off your lights when you leave the room—even if you'll only be gone for a moment. Contemporary light bulbs require very little energy to turn "on."

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Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.