Customer Support

Applying for Service

The first step to installing and connecting service is applying.

Total project duration typically takes three to six months. Weather, permits, and the scope of your project can all impact the time frame of installing and connecting service. Please visit Planning Your Project for tips on how to keep your project on track.

Service Request Timeline

New construction process map application service

Detailed process map (PDF)

How to Apply for Service

Using our online application is the quickest and most effective way to apply for new service. Applicants will be asked to set up an account with a username and password, and you can save your work in progress and return later if needed.

Apply online now

What You'll Need to Apply

The following information will be required for most service requests.

1. Service Address

The address for the location where the work will be done. The address is provided by the local governing authority and will match he inspection release for your new meter.

There are options for locations without an official address at the time of submission. 

Please note: It is important to include all unit numbers that have been determined. If not assigned, note the amount of units on the application and submit application(s) for each unit once determined.

2. Billing Address

Where we will send the Xcel Energy bills for both service and construction. This may or may not be the same as the service address.

3. Contact Information

Our contact during the planning and construction phases of the project.

It is important we understand who is responsible for the account once the meter is set as well as the contact for the construction project.

We will use the primary contact's email address provided in the application to send project updates. If you wish to include others in communication, please specify this on the application.

4. Service Details

Electric and/or natural gas service needs. The load specifications for your service (voltage, phase, amps, BTUs, etc.). You can consult your electrician, plumber, or HVAC professional for help with answers you don’t know.

5. Site Plan

A hand drawn or professionally illustrated site plan or development plat of your construction site showing the locations of buildings, utility lines, driveways/parking lots, landscaping, and sometimes elevation. It’s usually provided by a builder, architect, engineer or other contractor engaged with the project.

Please submit a site plan or development plat with your application. Visit our Site Requirements page to obtain equipment clearances and standards of installation.

6. Additional Project Needs

On top of new electric and/or natural gas service, your project may have additional requirements, such as temporary service or outdoor lighting.

Please make sure to request additional services at the time of application. Any additional meters, such as an irrigation meter, may require a separate application. 

Learn about additional services offered below.

Please note: Missing information could potentially delay application processing.

Other Services Offered Other Services Offered
Resources and Contact Us Resources and Contact Us

What's next?

Learn about what is involved in designing your project.

Design your project

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Energy Saving Tip

Create your own shade by planting a tree in a strategic location in your yard to block sunlight from pouring into your windows. It doesn't get much more green than a tree!

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Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.