Customer Support

Frequently Asked Questions - On-Site Solar Programs

New Customer FAQ

Will a PV system work with my home? Will a PV system work with my home?
Am I eligible to participate in the Solar*Rewards program? Am I eligible to participate in the Solar*Rewards program?
What size system should I get? What size system should I get?
What is the limit for a system size in relation to customer usage? What is the limit for a system size in relation to customer usage?
I recently purchased and electric vehicle (EV) while also deciding to participate in the Solar*Rewards program. Can I size the PV array to include this increase in future energy use? I recently purchased and electric vehicle (EV) while also deciding to participate in the Solar*Rewards program. Can I size the PV array to include this increase in future energy use?
How can I obtain access to bill history or data usage information for an account? How can I obtain access to bill history or data usage information for an account?
What is the limit for a system size for new construction? What is the limit for a system size for new construction?
What is required for proof of square footage? What is required for proof of square footage?
How can I calculate the PVWatts estimated annual output of an array that is smaller than .5 kW? How can I calculate the PVWatts estimated annual output of an array that is smaller than .5 kW?

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Existing Customer FAQ

Can I move my solar system to a different address if I move or buy another home? Can I move my solar system to a different address if I move or buy another home?
My roof requires repair/maintenance. What steps need to be taken? My roof requires repair/maintenance. What steps need to be taken?
What happens if I sell my house during the 10-year contract period? What happens if I sell my house during the 10-year contract period?
Does Xcel Energy issue 1099s? Does Xcel Energy issue 1099s?
Why is there a service & facility charge on my Xcel Energy bill when I produce more electricity than I use? Why is there a service & facility charge on my Xcel Energy bill when I produce more electricity than I use?

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Installer FAQ

Is the customer eligible to participate in the Solar*Rewards program? Is the customer eligible to participate in the Solar*Rewards program?
What size system should they get? What size system should they get?
What is the limit for a system size in relation to customer usage? What is the limit for a system size in relation to customer usage?
They recently purchased an electric vehicle; can I size the PV array to include this? They recently purchased an electric vehicle; can I size the PV array to include this?
Can shading be considered in the 120% Rule calculation? Can shading be considered in the 120% Rule calculation?
How can I obtain access to bill history or data usage information for an account? How can I obtain access to bill history or data usage information for an account?
What is the limit for a system size of new construction? What is the limit for a system size of new construction?
What is required for proof of square footage? What is required for proof of square footage?
How can I calculate the PVWatts estimated annual output of an array that is smaller than .5 kW? How can I calculate the PVWatts estimated annual output of an array that is smaller than .5 kW?
When is an Energy Load Analysis needed? What are the requirements? When is an Energy Load Analysis needed? What are the requirements?

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Energy Saving Tip

Set your hot water heater to no higher than 120 degrees Fahrenheit. This isn't just energy smart—it's also safer, since it reduces the likelihood of accidental burns.

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Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.