Customer Support

Renewable Connect for Residences FAQ

Renewable Energy

Where does the renewable energy come from? Where does the renewable energy come from?
How does renewable energy get to my house? How does renewable energy get to my house?
Is Renewable Connect reliable? What happens when the wind isn't blowing or the sun isn't shining? Is Renewable Connect reliable? What happens when the wind isn't blowing or the sun isn't shining?
Doesn't Xcel Energy already supply a significant amount of renewable energy? Doesn't Xcel Energy already supply a significant amount of renewable energy?
What is a Renewable Energy Credit? What is a Renewable Energy Credit?

Pricing

How much does Renewable Connect cost? How much does Renewable Connect cost?
Who pays for Renewable Connect? Who pays for Renewable Connect?
What is the Fuel Cost Credit? What is the Fuel Cost Credit?
How would changes in fossil fuel prices be accommodated in the Renewable Connect program? How would changes in fossil fuel prices be accommodated in the Renewable Connect program?
How much does it cost to power 100% of the typical home use with Renewable Connect? How much does it cost to power 100% of the typical home use with Renewable Connect?

Getting Started

How much renewable energy can I get through Renewable Connect? How much renewable energy can I get through Renewable Connect?
Which contract term should I choose? Which contract term should I choose?
What does it mean to be on the program waitlist? What does it mean to be on the program waitlist?
What are the benefits of Renewable Connect? What are the benefits of Renewable Connect?
How am I billed for Renewable Connect? How am I billed for Renewable Connect?
Can I participate in Renewable Connect if I rent my home? Can I participate in Renewable Connect if I rent my home?
Can I be on Renewable Connect and Time of Use? Can I be on Renewable Connect and Time of Use?
Can I subscribe to Renewable*Connect and Windsource? Can I subscribe to Renewable*Connect and Windsource?
Can I participate in Renewable*Connect and Solar*Rewards Community? Can I participate in Renewable*Connect and Solar*Rewards Community?
Can I participate in Renewable*Connect and Solar*Rewards? Can I participate in Renewable*Connect and Solar*Rewards?

Program Terms and Conditions

What are the terms and conditions of the Renewable Connect contract? What are the terms and conditions of the Renewable Connect contract?
Is there an early termination fee? Is there an early termination fee?
What if I move? What if I move?
How do I cancel my Renewable Connect commitment? How do I cancel my Renewable Connect commitment?

Energy Saving Tip

Turn off your lights when you leave the room—even if you'll only be gone for a moment. Contemporary light bulbs require very little energy to turn "on."

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Look Up. Look Out. Stay Safe.

Be very aware of overhead power lines coming into your home. Always keep yourself, your ladders and tools at least 10 feet away.

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