Customer Support

AC Rewards Smart Thermostat Program FAQ

 

Purchasing and installing thermostats

Where can I purchase a smart thermostat? Where can I purchase a smart thermostat?
Can I purchase more than one thermostat at the Xcel Energy Store? Can I purchase more than one thermostat at the Xcel Energy Store?
How do I reach out for assistance with my smart thermostat? How do I reach out for assistance with my smart thermostat?
Does the Nest® thermostat qualify for AC Rewards? Does the Nest® thermostat qualify for AC Rewards?
Does the Honeywell Lyric® thermostat qualify for AC Rewards? Does the Honeywell Lyric® thermostat qualify for AC Rewards?

Participating in the program

How do I sign up for AC Rewards? How do I sign up for AC Rewards?
Where can I find my Xcel Energy account number? Where can I find my Xcel Energy account number?
When will I receive my enrollment bill credit? When will I receive my enrollment bill credit?
When will I receive the annual $25 bill credit? When will I receive the annual $25 bill credit?
What are the AC Rewards program terms and conditions? What are the AC Rewards program terms and conditions?

Control Events

Will participating in the program negatively impact my home’s comfort? Will participating in the program negatively impact my home’s comfort?
How do I opt out of a control event? How do I opt out of a control event?
Can I opt out of all events? Can I opt out of all events?

Energy Saving Tip

Energy-efficient appliances and light bulbs may cost a bit more up front, but they can save big money over the life of the product. Plus, some energy-efficient equipment may be eligible for rebates to offset the initial cost.

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May is National Electric Safety Month

Before beginning an outdoor project, be aware of overhead electric lines and keep yourself, your ladders and tools at least 10 feet away from them.

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