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The EV Service pilot is now EV Accelerate At Home, our new permanent EV program, and you’re among the first participants. You can continue to enjoy the benefits of a low-cost program that helps you save money charging while you sleep.
You have two options: Either continue on with EV Accelerate At Home or opt out.
If we don't hear from you by Dec. 10, 2020, you will be automatically transitioned to EV Accelerate At Home.Email us today
Let us know if you would like to continue with the program by emailing us.
For a flat monthly charge of $16.48, you can continue to rent the charger from us. This includes data and service fees and unlimited maintenance of the charger for as long as you participate in this program.
If you own your charger or opt to buy out your existing charger, you will pay $6.68 per month for the service. If the charger breaks beyond repair after the standard original equipment manufacturer warranty has expired (three years from original purchase date), you are responsible for replacing it.
With either option, you’ll have access to electricity pricing that can save you money on charging.
If you have questions or experience issues with your charger, please contact us at ElectricVehicles@xcelenergy.com. Ongoing maintenance of your charger is included in your monthly fee for as long as you participate and rent from us, or one year if you buy or purchased from us. For additional information and helpful tips for troubleshooting Wi-Fi or other potential issues with your charger, please see the following links.
You may still participate in this program, but it will likely not be the best option for you. The program is designed for EV drivers who can charge their vehicles overnight when energy prices are the lowest.
However, if you need to occasionally charge your EV during peak times on weekday and mid-peak times all week, you will have that option. You will be charged at the higher rates.
If you need to occasionally charge your EV during peak or mid-peak times, you can easily adjust your charging time to fit your charging needs.
You can charge with 100% renewable energy by enrolling 100% of your electric through our volunteer renewable energy programs. Learn more about your choices.
The good news is, there are no peak hours on New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving, or Christmas Day.
Please contact us at ElectricVehicles@xcelenergy.com. If you are moving within our service territory, we will send an electrician to remove the charger and install it at your new property. The relocation fee will be confirmed and billed by the electrician.
Please contact us at ElectricVehicles@xcelenergy.com to cancel your participation. If you are renting the charger from us, you will be charged $200 to have your charger removed. You also have the option to buy the charger for the estimated remaining value of your specific charging equipment. Contact us to find out what that price is. If you are not renting the charger from us, there is no charge, you may keep the charger, and the EV service will be removed from your account.
Turn off your lights when you leave the room—even if you'll only be gone for a moment. Contemporary light bulbs require very little energy to turn "on."
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