Customer Support

Rebate Process

What to Expect

We're here to help you apply for rebates, understand how the process works, and learn more about why we offer rebates. Learn more about the process and benefits below.

  1. Once we receive your rebate application, it will be entered into our database within two business days. You can call us at 1-800-895-4999 at any time thereafter to check on the progress of the rebate.
  2. We make every effort to thoroughly review your rebate application in a quick and efficient manner. If the application is complete and you/your upgrade meet the requirements for the rebate, we cut the check within two business days after our review. The rebate process in its entirety can take up to eight weeks.

    NOTE: If qualifying Heating and AC rebate applications are submitted at the same time, you will receive separate checks, and one may come before the other.

Application Errors

If we are unable to successfully process a rebate application due to missing or inaccurate information, it will be sent back to your contractor. The contractor will then have two weeks to respond with the needed information. If a participating contractor wasn’t required for this upgrade rebate, the application is returned to you instead.

NOTE: If the rebate is scanned and emailed, it is easier for us to communicate if there is a problem or issue with the application.

If the participating contractor does not respond to the initial request for corrected information, we'll need to send a letter requesting the needed information.

Once we receive the needed information from your participating contractor, the initial process will begin again. While we’ll do our best to quickly process the corrected version, please note that it may take up to eight weeks.

Rebate Benefits

Why would a company that earns money by selling energy encourage customers to use less energy? The Public Utilities Commission of the state in which the rebate was processed will pay us back the revenue we lose from these energy efficiency programs if we reach the large energy savings goals set for us on a yearly basis. The result is that our rebate programs benefit you through reduced energy bills and greater comfort, the environment by reducing resource use, and us because we need to build fewer power plants and we’re reimbursed for the lost revenue.

Energy Saving Tip

Turn off your lights when you leave the room—even if you'll only be gone for a moment. Contemporary light bulbs require very little energy to turn "on."

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