Customer Support

Switch to Natural Gas

Save big by switching to clean, safe, affordable energy.

If your business uses propane or fuel oil, you could cut your energy bill and earn rebates by switching to natural gas.

Clean, safe, domestically-produced natural gas is available on demand. That means you won't have to worry about fuel supply getting low.

Get Started

Call us at 1-800-628-2121 to make the switch.


Q. How does Xcel Energy run the natural gas line from the street to my building?

A. In most cases, Xcel Energy installs natural gas service by cutting through the yard with a long blade attached to a tractor. We pull the natural gas line through the cut about 18 to 24 inches below the surface. We will consult with you in advance if boring is necessary. Generally, it takes fewer than four hours to install the service.

Q. When is the best time to arrange for installation?

A. Once you have signed an agreement, we generally need 4-6 weeks to schedule the installation of your service. By calling early, you can avoid the fall rush– which can push the schedule out as much as eight weeks.

Q. What billing options does Xcel Energy offer?

A. We offer several convenient ways to pay your bill and track your energy use. Check out My Account to find an option that fits your needs.


Xcel Energy will install the natural gas line from your property line up to 75 feet to point of service at no charge. A construction charge may apply in the case of longer runs or unusual conditions. A one-time account set-up fee will apply to new Xcel Energy customers and will be included in your first natural gas bill.

Energy Saving Tip

Set your hot water heater to no higher than 120 degrees Fahrenheit. This isn't just energy smart—it's also safer, since it reduces the likelihood of accidental burns.

Gas Meter Safety

Keep your natural gas meter dry and clear of snow and ice at all times to avoid the potential for dangerous indoor natural gas buildup.

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